1 Field Service Analyst I/UKHC Job in Lexington, KY

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Field Service Analyst I/UKHC

University of Kentucky

Lexington, KY | Full Time

$42k-54k (estimate)

0 Months Ago

Field Service Analyst I/UKHC

$42k-54k (estimate)

Full Time | Ambulatory Healthcare Services 0 Months Ago

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University of Kentucky is Hiring a Field Service Analyst I/UKHC Near Lexington, KY

Posting Details

Job Title

Field Service Analyst I/UKHC

Requisition Number

RE45663

Working Title

Field Service Analyst I

Department Name

H3997:EVPHA Information Technology

Work Location

Lexington, KY

Grade Level

Salary Range

$48,360-81,328/year

Type of Position

Staff

Position Time Status

Full-Time

Required Education

Click here for more information about equivalencies:

https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

1 yr

Required License/Registration/Certification

Microsoft Windows 10 MD-100 certification Certifications are required within one year of hire date.

Physical Requirements

The physical requirements of this position include occasionally lifting, pushing, and/or pulling objects up to or over 50lbs; sitting for extended periods of time and performing tasks with intermittent repetitive motions (such as typing); occasionally standing and/or walking with objects weighing up to 25lbs; occasional exposure to loud noises and/or extreme temperatures; and some job-related travel (less than 10% of time).

Shift

Wed – Sat Shift. Wed-Thurs 8:30a-6p, Fri 7:30a-6p, Sat 6a-69 As an exempt-level position, additional hours may be required in order to meet job and departmental business needs. This position is onsite

Job Summary

UK HealthCare Information Technology Services has posted the Field Service Technician I role. This role will be held accountable for establishing strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members. This is a highly matrixed organization which requires excellent interpersonal skills, persuasion and influencing skills, ability to participate in large multi-disciplinary teams with significant amount of varied work assignments. The successful Field Service Technician I is responsible for Tier 1 and 2 end-user support; installing and configuring end-user devices including computers, mobile devices, printers, and telephones; device refresh and migration. Additional responsibilities include adherence to the UK HealthCare Behavioral Expectations, and adherence to departmental goals, policies, and procedures. UK HealthCare is a comprehensive healthcare system consisting of the medical, nursing, health sciences, public health, dental and pharmacy patient care activities of the University of Kentucky in Lexington, KY, and in several off-site locations. UK HealthCare is expanding through the construction of a new hospital and potential future acquisitions. Windows 10 MD-100 certification required within one year of hire date.

Skills / Knowledge / Abilities

The ideal candidate will have knowledge of Microsoft Enterprise Desktop Support; MacOS Experience; Troubleshooting Experience on various computing devices including workstations, laptops, mobile devices, printers, telephones, etc.; excellent customer service, critical-thinking skills, judgment, detail-oriented, and listening skills; strong written and verbal communications skills; and the ability to work independently and as a team

Does this position have supervisory responsibilities?

Preferred Education/Experience

The ideal candidate will have one year of previous experience in an academic healthcare environment that demonstrated leadership and exceptional performance in the development, implementation and direct oversight of industry and service management best practices preferred. Windows 10 MD-100 certification (required within one year of hire date).

Deadline to Apply

06/06/2024

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$42k-54k (estimate)

POST DATE

06/11/2023

EXPIRATION DATE

06/09/2024

WEBSITE

uky.edu

HEADQUARTERS

LEXINGTON, KY

SIZE

15,000 - 50,000

FOUNDED

1865

CEO

DREUX LINDAJANE

REVENUE

$50M - $200M

INDUSTRY

Ambulatory Healthcare Services

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About University of Kentucky

The University of Kentucky is a public, research-extensive, land grant university dedicated to improving people's lives through excellence in teaching, research, health care, cultural enrichment, and economic development for over 150 years. The University of Kentucky: - Facilitates learning, informed by scholarship and research. - Expands knowledge through research, scholarship and creative activity. - Serves a global community by disseminating, sharing and applying knowledge. The University, as the flagship institution, plays a critical leadership role for the Commonwealth by contributing to ...the economic development and quality of life within Kentucky's borders and beyond. The University nurtures a diverse community characterized by fairness and equal opportunity. From Paducah to Pikeville, Covington to Cumberland, the University of Kentucky touches lives across the Bluegrass State, providing education, cultural stimulation and economic development in all 120 counties. Considering that residents of all Kentucky counties benefit from the University's medical care, community service, innovative research and creative teaching and instruction, there's no question UK is The University of Kentucky. More
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