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• Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. All cap year (GY) medical assistants are expected to participate in both clinical and administrative tasks and display core values of the organization. The below items are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

Clinical Duties:

• Gathers and documents brief history and chief complaint in the medical record/EMR.
• Follows established clinic workflows to facilitate efficiency and timely service to patients.
• Prepares patient for examination by the health care provider. Performs and documents vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital policy. Reports out of range values in vital signs and risk screening to the provider.
• Performs routine clinic testing, including but not limited to: point of care testing, hearing screening, pulse oximetry, etc. Follows established guidelines or protocols where applicable.
• Assists provider with procedures and minor surgical procedures.
• Obtains necessary blood and urine specimens per provider orders.
• Provides pre-printed patient education /material as directed by physician.
• Exhibits compassion and empathy for all patients and families at all times.
• Performs cleaning and disinfection of environment of care according to hospital policy.
• Performs high level disinfection of equipment/instruments per unit/hospital procedure.
• Stocks/restocks supply and exam rooms maintaining necessary supplies in clinical area.
• Ensures equipment used in clinical area has a current Biomed sticker and is ready for use.
• Demonstrates knowledge and skills necessary to provide care appropriate to the patient populations(s) served. Demonstrates knowledge of the principles of growth and development over the life span and possesses the ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs. Provides the care needed as described in the unit/area/department policies and procedures.
• Manages voicemail and in-basket messaging systems. Retrieves and routes or addresses messages directly per established clinic specific workflows and hospital policy.

B. Administrative Duties

• Assists with front desk operations to include but not limited to: patient check in and check out, scheduling, filing, patient phone calls, facility fee quotes, co-pay collections where applicable and informing patients of possible delays.
• Responsible for reading email and other hospital communications timely and applying new information in daily practice.
• Plays active role in compliance with regulatory requirements. Maintains a safe environment of care and reports safety concerns.

C. Additional Duties:

• Participates in medical assistant skill development and competency evaluation as requested by clinic manager.
• Responsible for self-learning; attends educational offerings and in-services independently.
• Participates in clinic-based process improvement efforts.
• Actively participates in clinic huddles/staff meetings.
• Performs other duties as assigned.

• Bachelor’s degree required.
• CPR certification required.

Knowledge, Skills and Abilities

• Demonstrates knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners.

• Effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given.

• Ability to complete intake information and/or other documentation and respond promptly to instructions given.

• Effective listening skills with the ability to listen and understand patient information and translate it to written documentation.

• PC Literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system.
• Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff.
• Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues.

• Ability to work independently and respond effectively under stress.

• Ability to prioritize and manage numerous tasks in different stages of completion.

• Ability to observe and apply relevant hospital and departmental policies and procedures. Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient’s health care information.

10. Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.

V. Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

• Takes action to correct observed risks to patient safety.
• Reports adverse events and near misses to appropriate management authority.
• Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.

r information will be kept confidential according to EEO guidelines.