Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

General Summary

The Patient Access Manager will be responsible for the daily operations of Patient Access of assigned patient access areas to enable appropriate patients and families to access hospital services in an efficient and timely manner. The position will manage the following duties to include accurate registration of patients, insurance verification, up-front collections, financial counseling, screening of uninsured/or underinsured patients, scheduling and pre-registration activities. The position also works collaboratively with management of Business Office, HIM and hospital clinics/departments and physician practices. Duties also include: responsibility for administering hospital and department policies and procedures, complaint resolution, control of financial reimbursement as it relates to patient access activities and providing management support to patient registration activities and the service that exhibits an outstanding positive image to the public.

Mission

All employees are responsible for extending the mission and values of Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve.

Reporting  Relationships

Reports to the Director of Patient Access. Level of Supervision: Limited – Requires independent effort with limited direct supervision; establishes course of action and develops own method to obtain results; recommends and/or implements policies and procedures in specific areas

High School diploma or equivalent required. Associate's degree required. Bachelor’s degree strongly preferred. Certification from AAHAM or NAHAM encouraged. Three years related healthcare experience, two of which are in patient access (preferably in a hospital setting) required. Three years of managerial experience in patient access or revenue cycle functions are required.

Working Conditions

Works inside in a clean, fast paced environment, exposed to frequent interruptions and multiple demands. May be subject to irregular hours, exposure to disturbed patients and stressful situations. Potential for minimal exposure to communicable diseases and hazardous materials, requiring the observance of Standard Precautions and safe handling practices. This position has been classified as low or no exposure risk and does not require the completion of an annual testing but may require "just in time" testing if the need arises.

Physical Requirements

• Requires frequent walking and standing.
• Requires lifting and carrying supplies and equipment weighing up to 20lbs.
• Requires bending, reaching for and grasping supplies, files, etc.
• Requires visual acuity to ready charts, documents, and computer terminal.
• Requires manual dexterity to enter data and operate office equipment.

All your information will be kept confidential according to EEO guidelines.