General Summary

Under moderate supervision performs a variety of front and back office duties in the clinic. Provides initial preparation of patients prior to the physician’s encounter; assists physician in patient care activities; performs procedures under the supervision of physician; provides health education under the supervision of physician.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Assists physician during physical exams and procedures.
2. Ensures that charts for outside physicians are prepared for that day with appropriate forms and documentation.
3. Assists staff with scheduling appointments, requesting medical information, test results, photocopying, filing and other tasks as assigned.
4. Assists with obtaining authorizations or referrals needed.
5. Maintains patient charts and ensures information is filed/scanned accurately.
6. Functions as a collaborative team member; demonstrated commitment to group goals and teamwork.
7. Takes vitals on all patients to include height, weight, blood pressure and temperature.
8. Completes patient history, medication documentation, and other orders as instructed by the provider.
9. Performs point of care testing, phlebotomy and specimen collection, assists the providers with basic routine tests, injections and procedures (ECGs, Blood Glucose, etc.).
10. Maintains clinical equipment and notifies management of issues or concerns.
11. Operates equipment in a safe and competent manner.
12. Enters other pertinent patient data into EMR as requested by the provider.
13. Accurately documents point of care results to ensure charges are sent by the close of business.
14. Works within scope and with providers to answer patient phone questions and complete refill encounters with appropriate documentation in the chart or EMR.
15. Answers phones, screens calls, and communicates messages accurately and in a timely manner.
16. Restocks and prepares exam rooms for the next day according to par levels. Notifies staff member responsible for ordering supplies when appropriate.

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

Education and Experience

1. High School diploma or equivalent required.
2. One year back office experience or successful completion of a formal medical assistant training program required.
3. Current BLS certification or obtained prior to providing direct patient care is required.
4. Certification as a Medical Assistant preferred.

Knowledge, Skills and Abilities

1. Previous experience using a business office suite, such as Microsoft Office, is preferred.
2. Knowledge of medical terminology preferred.
3. Travel to other BWMC locations may be required.

Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

1. Takes action to correct observed risks to patient safety
2. Reports adverse events and near misses to appropriate management authority.
3. Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.

All your information will be kept confidential according to EEO guidelines.