General Summary

Under general direction, the Practice Manager is responsible for the operational management of one or more practice sites. The Practice Manager assumes responsibility for ensuring the cost effective delivery of quality patient care. The incumbent will remain abreast of financial and operational growth goals for the department/practice and strategizes for continued improvement in operating and financial performance. In conjunction with UMCMG leadership, the Practice Manager plays a strategic role in driving the operational efficiency and strategic plans for the practice(s).

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

Leadership

• Drives the accomplishment of facility’s operational goals as well as short and long term strategic plans
• Facilitates communication among physicians, staff and administration establishing a climate that encourages teamwork and promotes collegial collaboration among all team members.
• Participates as a leader or member of various committees as directed by leadership.
• Establishes and implements, communicates and enforces policies and procedures that address daily operations of the practice including communication of any program or policy changes.
• Oversees the maintenance of the facility, assuring a safe, clean and pleasant environment for patients and staff. Negotiates and manages leases and space issues.
• Works closely with medical staff to make practices more efficient and effective through application of practice management analysis.

Human Resources

• Interviews, and selects high quality candidates, and trains new staff members
• Appropriately on-boards staff, following EEOC guidelines, background and reference checks, etc.
• Mediates or assists in the mediation of conflicts, differences and misunderstandings between and amongst patients, staff and physicians. Identifies potential problem areas and proactively address issues.
• Facilitates the functioning of a multi-disciplinary team; promotes staff input into decisions affecting the practice.
• Ensures practice has properly trained staff in sufficient numbers to provide effective and efficient staff coverage at all times, including back up plans for sick leave and vacation.
• Evaluates and improves staffing and expectations to eliminate and/or reduce backlogs.

Management

• Manages employee performance for direct reports including:
• Provides ongoing feedback and coaching. Completes formal performance reviews. Maintains employee records in system.
• Identifies and addresses performance and behavioral problems of staff; counsels and disciplines according to policy on corrective action.
• Recognizes and rewards performance.
• Evaluates and identifies staff development needs and plans and implements training based on those needs.
• Ensures staff is prioritizing work appropriately.
• Interviews and selects high quality candidates and trains new staff members

Financial

• Provides input for the development of budget and financial goals. Gathers data and writes justifications for personnel, capital expenditures for equipment and supplies.
• Controls utilization of fiscal resources. Evaluates, identifies and makes recommendations for improving cost-effective delivery of care.
• Identifies equipment requirements for departments; researches for ordering of equipment and supplies and makes recommendations.
• Interfaces with Revenue Cycle Team for billing and collections agency and oversees charging, coding and fee tickets/department/practice and plan for continued improvement in operating and financial performance.
• Ensures complete and accurate claims.
• Works collaboratively with the medical leadership to ensure budget and financial goals are met.
• Creates action plans to ensure budget variances are appropriately identified and corrected.

Operations

• Oversees and optimizes the utilization of practice management systems, applications and electronic records
• Audits, reviews and updates policies and procedures
• Oversees the maintenance of required department records.
• Assists in the collection of statistical data
• Assures proper functioning of necessary equipment, including preventive maintenance and quality control.
• Maintains CLIA certification and business licenses.
• Performs other duties as assigned.

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

Education and Experience

• Bachelor’s Degree in a clinical or administrative field preferred.
• Two (2) or more years of supervisory experience in a healthcare setting is required.
• Two (2) years experience in one or all of the following: direct supervision of administrative and/or clinical staff; physician practice billing, coding, quality assurance and experience in relevant area for assigned department/care center/practice.
• Physician practice supervisory experience preferred.

Knowledge, Skills and Abilities

• Strong operations and leadership skills required.
• Ability to analyze satisfaction, financial and operational data and develop plans for improvement.
• Knowledge of laws and medical terminology relating to the management and operations of physician practices.
• Ability to demonstrate diplomacy in communication and conflict resolution techniques.
• CPT, ICD-9/ICD-10 and HCPCS coding (for care center managers)
• Ability to partner and collaborate with physician leadership and work effectively with providers and physician site leadership.
• Excellent verbal and written communication skills.
• Ability to implement department policies and procedures and ensure adherence.
• Computer literacy skills required in Microsoft Word, Excel, Outlook and Power Point.
• Excellent organizational skills.
• Excellent customer service skills.
• Ability to travel to multiple sites is required

All your information will be kept confidential according to EEO guidelines.