Campus/College Information:

Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Position Summary/Purpose of Position:

Department Information

The Department of Resident Life serves a highly diverse population of approximately 12,500 undergraduate students living in traditional residence halls, apartments, and suites including some public/private partnership apartment communities. About 46% of all resident students are enrolled in twelve living-learning programs covering a wide array of academic areas. Resident Life employs a diverse workforce of 88 full-time and graduate staff members and about 600 undergraduate student staff members. The Department values respectful, equitable, and inclusive practices and actively seeks candidates who can represent and serve the diversity of persons who live and work in the University of Maryland’s residence halls. The University of Maryland campus is located in the greater Washington, DC metro area just eight miles from downtown DC and 30 miles from Baltimore, MD. Additional information about the Department of Resident Life is available at www.reslife.umd.edu..

Purpose of Position

Under the supervision of the Assistant Director of Resident Life for Community Operations, two Coordinators for Administrative Operations provide leadership and direction to customer service and administrative activities in six residential communities housing approximately 10,000 students. These positions assume responsibility for selection, training, and supervision of five Assistant Coordinators who oversee 15 undergraduate Desk Operations Supervisors (DOS) and 15 Community Service Desks. These positions assume responsibility for communication, training, implementation, and evaluation of significant unit and department events and activities such as residence hall opening, closing, check-in/check-out, room assignments, residence hall transitions, inspections, and billing. These positions serve as the liaison between the Community Desk Services unit and the Resident Life Assignments Unit and the Department of Residential Facilities, as well as University faculty and academic administrators affiliated with the University’s living-learning programs as it relates to desk services. The Coordinators for Administrative Operations participate as members of the management team for the broader residence hall Community Staff unit along with the Associate Director and Assistant Directors for Communities, Community Directors, and Residential Case Managers.

Benefits Summary

Top Benefits and Perks:

Exempt Benefits Summary

Minimum Qualifications:

Education:

• A bachelor’s degree.

Experience:

• Four years of full-time experience or a master’s degree and two-years full time experience in residence hall operations or programs, conference or hotel management, or related experience required.

Preferences:

• Excellent customer service experience, staff supervision, and residence hall administrative procedures strongly preferred.
• Ability to use database management programs, Google Suites and Microsoft Office strongly desired.

Additional Information:

• Benefits include tuition remission, retirement programs, and health insurance. Staff are provided 22 days of annual leave, 14-15 paid holidays, 15 days of sick leave and 3 days of personal leave each year.
• Beginning salary is expected to be in the mid to high $60,000s.
• Some telework may be available as determined by department expectations and position needs.

This is a 12-month, live out position. Evening and weekend work on a variable basis is required. Normal office environment – Sedentary work. Exerting up to 10 pounds of force occasionally and/or negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Light lifting and movement around campus required to attend to responsibilities at service desk locations and department duties around campus.