Position Information
Working Title IT Support Associate
Department College of Business-0897
Requisition Number S_240394
Posting Open Date 05/01/2024
Application Review Date: (To ensure consideration, please submit all application materials before review date) 05/09/2024
Posting Close Date
Open Until Filled Yes
Description of Work
Provide technical support for hardware and software solutions, including computers, tablets, mobile devices, and other technology devices. Respond to issues such as accounts, security, and data storage, using a variety of communication channels. Maintain internal and external documentation for technical solutions and provide training to users. Partner with other departments and clients to support and provide technology for special requests, events, and projects. Collaborate with central University ITS staff to manage and execute hardware and software deployments, including user-specific configuration and access administration, utilizing the University's client management tools. Collaborate with other internal College of Business and University departments to provide high-quality support and solutions. Assist in the oversight of tier 1 technical support student workers, offering training and mentorship.
At the University of Nebraska-Lincoln College of Business, our team members play a pivotal role in shaping an environment where cutting-edge research, diverse perspectives, and real-world experiences converge to create a dynamic learning ecosystem. Ranked as one of the Best Employers in Nebraska, we are committed to providing a work environment and culture that fosters personal and professional success and satisfaction. We invest in our staff by offering fantastic benefits like vacation, sick, and holiday pay, a variety of insurance options, retirement plans, employee and dependent tuition reimbursement, and numerous others. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska's economy each year.
The University of Nebraska-Lincoln seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse populations we serve. The university fosters a diverse and inclusive work environment that promotes collaboration so that all individuals are able to participate and contribute to their full potential. As an EO/AA employer, the University of Nebraska considers qualified applicants for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See https://www.unl.edu/equity/notice-nondiscrimination .

Minimum Required Qualifications
Associate's degree in computer technology, customer support, or closely related disciplines; equivalent education/experience considered. Ability to diagnose and solve complex or unusual problems drawing upon technical knowledge. Knowledge and experience with Windows operating systems, software, and hardware. Excellent customer service skills. Excellent written and verbal communication skills. Familiarity with audio and/or visual equipment. Ability to multi-task and prioritize tasks. Proficient in Microsoft Office suite. Knowledge and experience with e-mail, mobile devices, and Internet Browsers. Demonstrated ability to lead a project or team effectively.

Preferred Qualifications
Computer support experience in an academic environment. Experience working with client management tools. Experience training or familiarizing end users on technology solutions. Experience working with vendors or third-party servicing for technology solutions. Experience with Mac operating systems, software and hardware. Knowledge of wireless network connectivity procedures.

Pre-Placement Driving Record Review Required No
Physical Required No
Commercial Driver's License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. No
Criminal History Background Check Required Yes
Posted Salary $20.433/hr minimum
How to Apply
Click on "Apply for this Job".You will then either create an application or edit your current application that is on file.
For questions or accommodations related to this position contact
Billy Hansen, bhansen23@unl.edu

Job Category (old) Office/Service
Job Type Full-Time
Alternate Work Schedule (if other than 8-5)
Work Location (City, State) Lincoln, NE
Position funded by grant or other form of temporary funding? No
If Temporary, indicate end date
Planned Hire Date:
Appointment End Date
Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Please detail your ability to diagnose and solve complex or unusual problems drawing upon technical knowledge.
   (Open Ended Question)
2. * Please detail your knowledge and experience with Windows operating systems, software, and hardware.
   (Open Ended Question)
3. * Please describe your experience with audio visual equipment.
   (Open Ended Question)
4. * Do you have any customer service experience? If so, please describe.
   (Open Ended Question)
5. * Please describe your knowledge of and experience with Microsoft Office software.
   (Open Ended Question)
6. * Please detail your knowledge and experience with e-mail, mobile devices, and Internet Browsers.
   (Open Ended Question)

Required Documents
Required Documents Optional Documents