UNMTicketing Services is looking for a self-motivated and organized individual tojoin our team as Ticket Office Coordinator. The Ticket Office Coordinator worksclosely with other Ticket Office staff to ensure a well-run and friendly TicketOffice team.

This position’s primary duties are student scheduling, acting as liaison between students and management and ensuring special events are run at the high-level our patrons expect. 

UNM Ticketing Services supports all 5 theatres on UNM’s Main Campus, Popejoy Hall being the largest at 1,985 seats. Our theatres host events such as touring Broadway shows, classical symphonies, local theatre productions and UNM student produced performances. We are looking for an enthusiastic, energetic, people-person to join our spirited team.
The selected Ticket Office Coordinator has the following responsibilities:

• Coordinates and administers day-to-day ticket sales and cash handling activities; reconciles daily sales and deposits and ensures adherence to established policies and procedures.
• Assists with establishing and maintaining work schedules for students, on-call and temporary ticketing staff, in accordance with expected work flow fluctuations and established box office hours; supervises the activities of staff when on site and serves as lead trainer.
• Transacts ticket sales by telephone, mail, and walk-in service and provides ticketing services on behalf of generally sponsored events as an authorized commercial ticket outlet.
• Maintains subscriber information through computerized ticketing system to ensure proper reimbursement for faculty/staff tickets; updates promotional lists and arranges for production of mailing labels.
• Assists with monitoring effective customer service responses to emails and chat messages; utilizes specified software to deliver optimal customer service.
• Responds to inquiries and researches and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.
• Works closely with internal and external partners to develop and grow specified programs, such as the Schooltime Series Program. This position will work with department management in evaluation of procedures and workflow.
• May serve as ticketing office lead for productions/shows, overseeing and managing student employees, working directly with house managers, and troubleshooting patron issues.
• May maintain, organize, and handle all sales and ticketing needs for specified programs and productions. May run reports for department management as required.
• Performs miscellaneous job-related duties as assigned.

See the Position Description for additional information.

• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US-UNM Collective Bargaining Agreement.
• If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Cursory knowledge of Paciolan Ticketing platform
• Ability to multitask and prioritize needs of the department, show promoters and staff 
• Knowledge of UNM Main Campus Processing Systems. Example: BAR, LoboMart
• Experience with UNM Fine Arts Events and Theatres 
• Must be able to work nights and weekends

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.