Support Coordinator - OC Rad Onc - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Keck Medicine of USC

Increase your chances of an interview by reading the following overview of this role before making an application.

Hospital

Newport Beach, California

The Support Coordinator will assist with all aspects of patient care, coordinating clinic schedules, patient appointments, and follow-ups.

Responsibilities include answering patient phone calls, verifying insurance benefits, preparing charts, and charge tickets for clinic visits.

The role also involves scheduling surgeries and diagnostic testing, sending pre-op packets, preparing surgery charge tickets, and compiling letters of medical necessity.

The Support Coordinator will assist with office clerical duties and act as a liaison between the clinic and referring physicians.

Essential Duties :

• Clerical duties including thorough understanding of computer systems (e.g., Cerner), processing new referrals, scheduling appointments, and managing clinic schedules to ensure operational flow.
• Customer service by greeting patients, providing information, and assisting with financial assessments and insurance queries.
• Teamwork by covering for staff absences and maintaining open communication with management and peers.
• Clinical duties (if performing MA duties) including preparing patients for examinations and recording vital signs.
• Performing other duties as assigned.

Required Qualifications :

• High school diploma or equivalent.
• 1 year experience in a medical office or ambulatory care environment.
• Proven customer service experience.
• Excellent communication skills in English.
• Comfortable with computers and medical terminology; knowledgeable of various insurance types.

Preferred Qualifications :

• Graduate from an approved Medical Assistant Program with Diploma / Certificate (if performing MA duties).
• Familiarity with word processing, scheduling systems, and insurance billing.
• Basic Life Support (BLS) certification from American Heart Association (if performing MA duties).

Required Licenses / Certifications :

Fire Life Safety Training (LA City) required within 30 days of hire if no card upon hire.

The hourly rate range for this position is $25.00 - $39.69. Various factors are considered when extending an offer of employment.

REQ20152761 Posted Date : 08 / 01 / 2024

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Last updated : 2024-09-09