1 Technician information Job in Martin, TN
University of Tennessee is Hiring a Technician information Near Martin, TN
Client Services Technician - Information Technology Services-24000001AA
Description
Description
This position provides Tier 2 and 3 technical support and device maintenance for the University and extended campus services, including service and support for personal computers, printing and scanning devices, and multifunctional devices.
This position reports directly to the Director of Client Services and Support.
Responsibilities :
- Administration, management, and service of all multifunction devices, digital imaging devices, and computers on the UTM campus
- Provide consulting and training for campus departments for MFD and other computer equipment
- Work with third party vendors and contractors to provide recommendations and quotes for the campus
- Order, inventory, and install MFD and other printer / copier devices for the campus
- Tier 2 and 3 technical service and support for MFD and printer hardware
- Research and test new, innovative technology for computers and copying, scanning, and printing solutions
- Creating service and support documentation for the CSS knowledgebase
- Provide service and support on all multifunction and digital imaging devices, including preventative maintenance, repair, and component upgrades
- Provide Tier I support from time to time after major system changes or enhancements
Qualifications
Qualifications
Minimum Qualifications :
- Associate’s degree; experience may substitute on a year-for-year basis
- 2 years demonstrated experience in customer service and installation, service, and support of computers, printers, and MFD equipment
- Experience with modern Windows and Mac operating systems
- Experience with iOS and Android operating systems
- Experience leading and managing multiple simultaneous projects
- Able to plan and carry out work independently and prioritize tasks
- Able to plan, direct, and assist in the work of others and delegate tasks as necessary
- Able to coordinate tasks with multiple departments on campus
- Possess excellent organizational and communication skills (both oral and written)
- Able to maintain knowledge of new industry products and services
- Self-motivated
Preferred Qualifications :
- At least four years of experience in installation, service, and support of computers and copying, printing, and scanning devices in an enterprise environment
- Advanced knowledge concerning computer, printing, and imaging hardware installation and configuration
- Advanced knowledge of service, maintenance, and repair of copiers, scanners and printers
- Advanced knowledge of both Windows and Apple operating systems
- Familiarity with networking / distributed computing environment concepts
- Strong problem solving and research skills
Application Process : Applicants must apply online and attach a cover letter and resume
Application Deadline : Applicant review will begin immediately and continue until a candidate has been identified
Minimum hiring rate $20.52 per hour (Market Range 07) Salary commensurate with education and experience
To view Annual Security & Fire Report
Information Technology - Technical
Primary Location
US-Tennessee-Martin
Organization
Technology Service Centers
Schedule
Full-timeCampus / InstituteMartin
Job Posting
Jun 21, 2024, 9 : 45 : 38 AM
Last updated : 2024-06-22
Job Summary
Full Time
Colleges & Universities
$54k-67k (estimate)
06/24/2024
09/21/2024
utk.edu
KNOXVILLE, TN
7,500 - 15,000
1794
GOVERNOR PHIL BREDESEN
$1B - $3B
Colleges & Universities
Related Companies
About University of Tennessee
The University of Tennessee is a public land-grant university headquartered at Knoxville. Founded in 1794, it is the flagship institution of the statewide University of Tennessee system with nine undergraduate departments and eleven graduate departments and hosts more than 26,000 students from all 50 states and more than 100 foreign countries. In its 2009 ranking of universities, U.S. News & World Report ranked UT 118th among national universities and 52nd among public institutions of higher learning. Its ties to Oak Ridge National Laboratory, established under UT President Andrew Holt and con...tinued under the UT-Battelle partnership, have positioned the University as co-manager and allow for considerable research opportunities for faculty and students enjoyed by few other institutions of comparable standing. Also affiliated with the University are the Howard H. Baker, Jr. Center for Public Policy, the University of Tennessee Anthropological Research Facility, and the University of Tennessee Arboretum, which occupies 250 acres of nearby Oak Ridge, Tennessee and features hundreds of species of plants indigenous to the region. The University is a direct partner of the University of Tennessee Medical Center, the only Level I trauma center in the East Tennessee region and a self-proclaimed 'teaching hospital' due to its aggressive medical research programs and position as the primary career destination for most medical school graduates of the University of Tennessee Health Science Center at Memphis.
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