UW Medicine Primary Care - Federal Way has an outstanding opportunity for a Between Visit Care Coordinator .

WORK SCHEDULE

Full-time, 100% FTE (40 hours per week)

Monday-Friday, 8:30am-5:00pm

Day Shift

POSITION HIGHLIGHTS

Conveniently located near public transportation

Make a difference for the patients and employees we serve

Opportunity to provide career growth

DEPARTMENT DESCRIPTION

If you live or work in Federal Way, you don't have to travel far to get comprehensive healthcare.

UW Medicine Primary & Urgent Care at Federal Way offers appointments six days a week, including evening and same-day appointments. Walk-in urgent care services are offered seven days a week for non-life-threatening illnesses and injuries when your primary care provider is not available.

PRIMARY RESPONSIBILITIES

Ensures timely response by following established network standard work and clinic protocols for telephone encounters, Epic in-basket folders, incoming/outgoing phone calls and responding to patient messages in MyChart

Manages incoming multi-line phone calls, MyChart messages, paperwork and fax transmissions from patients, pharmacies, and other providers. Routes to other care team members as necessary for follow up

Acts as a liaison between provider and other facilities including UW Medicine entities and departments, pharmacies, home health agencies, specialists, etc.

Reviews open telephone and MyChart encounter report and performs audits. Communicates audit results and trends or patterns pertaining to access to care to clinic leadership

Gathers information from patient symptom-based calls and routes to nurse triage as appropriate per guidelines

Provide administrative support to the referral process, such as faxing referrals and scanning referral related paperwork as needed to support Patients Are First standards

Assist with forms completions for providers as needed for patients, insurance companies and employers. Drafts and completes letters on the provider's behalf for various needs related to work, school, test results, etc

Other duties as assigned by supervisor

REQUIRED POSITION QUALIFICATIONS

High school graduation or equivalent AND

One year of healthcare, administrative, or customer service experience

OR

An equivalent combination of education/experience

ABOUT UW MEDICINE PRIMARY CARE

UW Medicine Primary Care is a network of clinics located throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations.

UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success. The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees.

Compassion. Innovation. Excellence. Become part of our team, and join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Find your place at Washington's only integrated health system devoted to improving the health of all people. Join our mission to make life healthier for everyone in our community.