The Office of Informatics and Information Technology is searching for a User Support Specialist III position, which involves working with members of the Medical Physics Department to meet the information technology/information systems (IT/IS) needs of various instructional, teaching, and research activities. This position reports to the User Support Supervisor in the User Support Service Line and is primarily located in the Wisconsin Institute for Medical Research. This individual will be the primary person responsible for providing daily complex and specialized desktop and IT support services to end users. The individual will help with all other necessary information technology and computer systems support and management. This position seeks an individual with the ability to take initiative and produce results while working independently in a highly active basic science department.

• 65% Completes procurements, installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
• 10% Designs, implements, troubleshoots, and resolves complex data, network connectivity, client/server processes, and application issues according to established policies and procedures
• 5% Leads, schedules logistics, and secures resources for the completion of technology system integrations, compatibility tests, and functionality maintenance according to established user requirements
• 10% Serves as a main point of contact for individuals and groups providing advanced-level organizational information about technology resources and addressing their needs
• 5% Develops and facilitates individual and group end user trainings, answers questions, and provides information specific to complex information technology end user products and services
• 5% Assists with the planning and coordinating of server system and other technology hardware logistics, upgrades, and system security

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Preferred
Associate's Degree

Required:
- At least 2 years of experience in computer software and hardware support in a complex heterogenous environment with demonstrated ability to work with a variety of platforms including Windows, Unix/Linux, MacOS systems, people, and duties
- Ability to follow and develop requirements and specifications from a general description and learn new technical and professional skills
- Excellent organizational and problem-solving skills
- Ability to work independently and in a team setting
- Excellent oral, written, and interpersonal communication skills
Preferred:
- Experience working in a higher education, research, and/or medical school environment
- Experience working with a Help Desk ticketing system

Full Time: 100%
During the training period, the position will be fully onsite at a campus location. Once the training period is successfully completed, we are exploring options for this position to be one or two days remotely each week, contingent on staffing and operational considerations.

Terminal, 24 month appointment.
This position has the possibility to be extended or converted to an ongoing appointment based on need and/or funding

Minimum $60,000 ANNUAL (12 months)
Depending on Qualifications
The starting salary for the position is $60,000 but is negotiable based on experience and qualifications.
Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at (https://hr.wisc.edu/benefits/).
SMPH Academic Staff Benefits flyer: (https://uwmadison.box.com/s/r50myohfvfd15bqltljn0g4laubuz7t0)

University sponsorship is not available for this position, including transfers of sponsorship. The selected applicant will be responsible for ensuring their continuous eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment. This position is currently scheduled to end June 30th, 2026 and will require eligibility to work until that time. UW-Madison is not an E-Verify employer, and therefore, is not eligible to employ F1 STEM OPT Extension participants. If you are selected for this position you must provide proof of work authorization and eligibility to work.

To apply for this position, please click on the "Apply Now" button. You will be asked to upload a current resume/CV and a cover letter briefly describing your qualifications and experience. You will also be asked to provide contact information for three (3) references, including your current/most recent supervisor during the application process. References will not be contacted without prior notice.

Cody Roekle
croekle@wisc.edu
608-263-7676
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

User Support Specialist III(IT051)

A53-MEDICAL SCHOOL/Informatics and IT

Academic Staff-Terminal

300208-AS