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Description
University Physicians’ Association is seeking highly motivated and dedicated individuals to join our team as a Medical Customer Service Representative with our Revenue Cycle Management team. As a vital member of our healthcare organization, you will be delivering exceptional service to patients and providers. Your primary role will be ensuring a positive patient experience. This role requires excellent communication, strong attention to details, and a genuine desire to help others.
BENEFITS INCLUDE:
o Remote Work Opportunities
o Casual work environment
o Medical, Dental, Vision, Life, Critical Illness Insurance
o FSA & HSA with employer contribution
o Paid Time Off (PTO) and Sick Pay
o Paid Mental Health Days
o Onsite Fitness Center
o Employee Assistance Program (EAP)
o 401K Matching and Immediate Vesting
Responsibilities:
o Provide exceptional customer service to patients, providers, and clients
o Respond promptly and professionally to high volume of incoming calls from patients
o Assist with billing inquiries, payments, and payment arrangements
o Research of insurance, charity, estates, other financial items
o Process financial assistance applications
o Overall patient account review for accuracy, following established procedures
o Review accounts for outside collection agency placement and balance status
o Maintain confidentiality of patient information, follow HIPAA and PCI compliance
Identify and escalate inquiries, concerns, and complaints to the appropriate personnel in a timely
Candidate must be able to commute to our corporate offices located in Knoxville, TN for required on-site training period of a minimum of 90 days. Remote opportunities are available after initial training, however, some positions may also require intermittent time in the office, as needs arise.
Full-Time Positions Available.
Monday through Friday work week with flexible scheduling opportunities.
Requirements
Qualifications:
o Medical Customer Service or call center experience preferred.
o Ability to communicate professionally and effectively, both verbally and in writing.
o Ability to get along with others and consistently engage in and promote positive interactions in the workplace.
o Problem-solving skills and ability to remain calm under pressure
o Strong interpersonal skills and ability to demonstrate empathy and compassion
o Candidate must have functional knowledge of computers and programs such as Microsoft Word, Excel, and Outlook
o Candidate must have basic knowledge of office equipment such as copiers, fax machine, multi-line telephone, printers, and scanners.
o Ability to multitask, prioritize, and work efficiently in a fast-paced environment
Full Time
$29k-37k (estimate)
07/16/2023
07/22/2024
upasolutions.com
Knoxville, TN
50 - 100
The job skills required for Medical Customer Service Representative include Customer Service, Problem Solving, Call Center, Billing, Scheduling, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Medical Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Medical Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Medical Customer Service Representative positions, which can be used as a reference in future career path planning. As a Medical Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Medical Customer Service Representative. You can explore the career advancement for a Medical Customer Service Representative below and select your interested title to get hiring information.