Tucson Electric Power provides safe, reliable electric service to approximately 433,000 customers in Southern Arizona. We provide the energy behind Tucson’s economy. We also embrace a spirit of giving, dedicated to improving quality of life in the community we have served since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable and affordable service. Our culture is rooted in shared core values and shaped by a team of innovative, dedicated and engaged professionals who power our vision and make a difference every day.

A vacancy exists for the position of Processing Support Specialist with Tucson Electric Power's Resource Management Team.

Date Posted: July 02, 2024
Date Expires: July 15, 2024

Testing Date: Week of July 22, 2024 (You will be notified of date/time)
Interview Date: Week of July 22, 2024 (You will be notified of date/time)

** Candidates selected for testing will receive a confirmation email at the email address provided on the application as notification of the scheduled date and time of the testing session. Dates are subject to change based on business needs, weather and unforeseen circumstances. **

Please complete the online application on the company Intranet under My HR or at www.tep.com under the careers link. If you have any questions, contact Nitasha Bettridge at nitasha.trussbettridge@tep.com

Normal Minimum Requirements

• Minimum two years’ experience in a customer service or office support position, or in the Utility Business
• Must have experience in a high-paced, structured environment
• Must have computer proficiency (intermediate MS office skills, i.e. outlook, excel and word)
• Must be able to communicate effectively, both verbally and in writing, with Company personnel and customers
• Must possess a High School diploma, or GED equivalent
• Must possess basic math, computer skills
• Ability to successfully manage difficult customer conversations, using empathy and effective listening skills
• Ability to demonstrate problem solving and decision making skills
• Ability to work both independently and as part of a team
• Ability to work harmoniously with fellow workers

*PLEASE NOTE: To be considered for this position, a resume must be submitted, enumerating qualifications and skills.

There will be a two-part testing procedure required for this position. The first step is computer-based testing followed by a behavioral based interview. Part one must be passed to progress to part two.

We are providing a study outline to prepare for both the computer testing and the behavioral based interview. The outline is designed to maximize test results by centralizing study time in the areas listed below:

Computer Based Testing

• Proficient in Excel
• Proficient in Word

Behavioral Based Interview
The interview is a behavioral-based interview incorporating Tucson Electric Power Core Competencies. We believe past behavior is the best predictor of future behavior, and more recent behavior, is a better predictor of future behavior than older behavior, and long-standing trends are better predictors of behavior than isolated incidents. We therefore have patterned the questions during the interview to solicit behavior patterns that indicate with higher predictability whether the candidate can perform the job as required. This type of interview is different than those you may have taken in the past.

Core Competency Outline
1. Considers the financial implications for each decision you make.
2. Demonstrates an understanding of the cost pressures inherent within our business and is able and willing to take action accordingly.
3. Seeks out new learning opportunities as well as sharing, identifying and acting on lessons learned from successes and failures.
4. Sincerely, willingly and continuously reaffirms key goals or values.
5. Helps detect and resolve team breakdowns resulting from change.
6. Learns and develops new skills or behaviors to adapt to constant, sometimes turbulent change.
7. Shows a willingness to take calculated risks to accomplish project deliverables.
8. Shows flexibility with current procedures to effectively achieve a business result for a customer.
9. Improves performance by applying concepts from other situations to a new situation.
10.Is determined to succeed and maintains focus in the face of the challenges.
11.Be able to discuss the Core Competencies.

Financial Intelligence
Possesses financial understanding and demonstrates the ability to foster and lead cost efficient initiatives without sacrificing quality or core values.

Develops People and Self
Views people, their knowledge, and capabilities as the organization’s core assets. Supports the structures and policies that encourage employees to continuously seek improvement. Creates development possibilities for self and others.

Effectively Manages Change
Accepts and successfully adapts to change. Helps others adapt and remain effective.

Results Oriented
Is willing and able to be competitive and take risks in growing the organization’s profitability, while holding self and others accountable. Seeks to accomplish critical tasks with measurable results. Personally strives for excellence in performance by surpassing established standards. “Under promises and over delivers.”

Position Description

This job classification processes transaction documents of a specialized nature according to established department/Company procedures and guidelines. This classification also performs general clerical work as required.

Position-Related Responsibilities

• Gather, research and verify information and prepare and process transaction documents through the assigned department’s established administrative systems and guidelines.
• Typical documents include drawings, contracts, accounts payable and accounts receivable invoices, payroll time sheets and library records.
• Coordinate processing activities with other units, departments or outside agencies as needed to complete transactions.
• Track transactions as they progress through the system, follow up on targeted completion dates and investigate incomplete transactions.
• Respond to oral and written customer and vendor inquiries about transaction processing guidelines and that status of specific transactions.
• Establish, post, balance and maintain manual and automated record keeping systems.
• Typical specialized databases or spreadsheets include accounting, payroll, enterprise content management, and library and archives systems.
• Establish and maintain files for permanent documentation, including records for audit trails, and historical, operation and statistical reporting requirements.
• Provide support and backup to mailroom personnel.
• Perform assigned work in a safe and efficient manner in accordance with Company practices and procedures.
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Knowledge, Skills and Abilities

• Departmental or program related terminology, programs and procedures
• Office practices and procedures
• Business English, punctuation, grammar and spelling
• Manual and automated records management practices
• Computer software including: MS Word, Excel, Outlook, PowerPoint
• Recordkeeping principles and practices
• Operating a variety of office machines including copiers, scanners, and personal computers
• Effectively communicating both orally and in writing
• Interacting with customers and vendors and providing customer service
• Accurately posting and maintaining specialized files and documentation in manual and automated systems
• Identifying and completing specific actions required to complete a transaction and provide service
• Performing basic arithmetic calculations

All employees are expected and required to adhere to the Company Code of Ethics and Principles of Conduct.

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