Reporting to the Manager, but under the daily oversight of the Intermediate or Senior Specialist, the End User Computing Specialist - Associates role is to provide a single point of contact for end users to receive support and maintenance within the organizations desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.

Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
If necessary, liaise with third-party support and equipment vendors.
Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, laptops, tablets, printers and related hardware and software in order to deliver required desktop service levels.
Assess the need for and implement performance upgrades to workstation boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
Collaborate with system/network administrators to ensure efficient operation of the companys desktop computing environment.
Where required, administer and resolve issues with associated end-user workstation networking software products.
Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by users and/or business managers.
Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between workstations and servers, etc.) are in proper working order.

Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
Configure, test and troubleshoot mobile devices.

Education / Accreditation / Licensure (required & preferred): College diploma or university degree in Systems Administration, Computer Science, Information Systems, or related field. A or equivalent is a plus.

Experience (required and preferred): 1 year of related experience, or equivalent combination of education/experience.
Excellent communication and presentation skills required.
Must project a professional company image through in-person and phone interactions at all times.