Overview

We are Hiring.

Location: Frazier Rehab-220 Abraham Flexner Way Louisville, Ky 40202

Shift: 1st

About Us

UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Our Mission

As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.

Job Summary

The Patient Access Registrar presents a pleasing, helpful, and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital. The registrar interviews patients in a professional manner and obtains all personal, medical, and financial information necessary for admissions and billing properly for services rendered. Obtains accurate insurance information and signatures when applicable and explains payment options available and refer to Patient Financial Counselor if necessary. The registrar adheres to established policies and procedures for the department and the hospital when providing service to adults (ages 18-65), geriatric patients (age over 65), adolescents (ages 12-17) and pediatric/neonate patients (age under 12).

Responsibilities

• Maintain and oversee planning and coordination of all patient registration functions to ensure effective cash flow through patient registrations, insurance verifications, pre-authorizations, collections and referrals to eligibility and outreach enrollment specialists.
• Develops, establishes, implements, and evaluates systems to monitor accuracy and timeliness of registrations.
• Ensure that POT worklist is completed daily.
• Facilitate communication between departments and PA management regarding issues of front end operations.
• Monitors service volume, referral activities and timeliness.
• Complete daily charge reconciliation worklist.
• Develop resource materials and guides to be used by staff.
• Ensure compliance with established policies and procedures of University Medical Center, the employees, regulatory agencies and third-party payers.
• Schedule patient appointments daily for all site accordingly.
• Establishes a positive impression and maintains good customer service with patient, families, medical staff, physicians and other employees of the organization.
• Fill in for other Patient Access team members during lunch or absences as needed.
• Assist with projects as directed by Senior Management.
• Attend Department and Team meetings as required.
• Performs other duties as assigned.
• Contributes to the accomplishment of department and hospital objectives.
• Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.

Qualifications

MINIMUM EDUCATION & EXPERIENCE

• High School Diploma or equivalent required
• PC literacy, must be able to type 30 wpm with a 95% accuracy
• Excellent organizational, oral & written communication skills required
• Two years of relevant patient access experience required

KNOWLEDGE, SKILLS, & ABILITIES

• Must be dependable, professional and a team player

• Critical thinking skills
• Solid oral and written communication skills
• Ability to multi-task and be flexible with job demands

• Energetic, motivated individual that connects well with people
• Ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines.