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Joining Upfort today means seeing all parts of the business. You'll grow with our team and shape our culture from the earliest stages. Your contributions will become the foundations of our product and processes, enabling us to continue growing and scaling.
You'll be a great fit if:
We offer W2 employment to US-based team members and full-time contractor positions to team members located outside the US.
We're backed by Syn Ventures, Eniac Ventures, Y-Combinator, Fika Ventures, Lightbank, Cyber Mentor Fund, and other leading investors.
Upfort is growing fast. We are looking for a Support Associate to join our Customer Success team. In this role, you'll be on the front line of working with Upfort users throughout their lifecycle. We protect a wide variety of organizations - anything from small accounting firms to fast-growing software startups and mature thousand employee organizations. You will be answering questions and engaging with users ranging from non-technical operation employees to security operations teams and senior executives.
Your role is to ensure customers are seeing enormous value from our suite of cyber solutions and help serve as a trusted "voice of the customer" back to the Product and Engineering teams. We're looking for creative problem solvers excited to make an impact and translate user feedback into feature requests and bug fixes.
This is an individual contributor role that reports to the Security Support Team Lead.
You should be excited about the idea of stepping into a role where the "perfect" template doesn't exist and eager to own outcomes in a fast-paced environment with plenty of ambiguity. We're looking for someone with a growth mindset, a bias towards action, and above all else a problem solver. Culturally, people with low egos, high EQs, intellectual curiosity, and a bit of a tinkerer side tend to feel among their tribe at Upfort.
Compensation: $20-30 / per hour
ResponsibilitiesIn our hyper-connected digital economy, cyber risk has become the top business concern. Cybercrime is wreaking havoc on organizations large and small - causing a trillion-dollar drain on the global economy. Most organizations are underprotected and underinsured as achieving cyber resilience is complicated, expensive, and time-consuming.
Upfort is on a mission to accelerate the world's journey to cyber resilience by democratizing access to effective, affordable cyber security, insurance, and expertise.
Our platform is transforming how cyber risk is assessed, mitigated, and transferred with intelligent automation, proprietary data, and delightful user experiences. We are already defending thousands of organizations' employees, systems, and data against modern cyber threats and growing quickly. Our tight-knit, focused, team is unified by a passion for helping our customers stay ahead of cybercriminals. Every Upforter is an owner of our business, our culture, and the outcomes we deliver to our customers.
We take a partner-led approach and work with leading stakeholders in both the insurance and security communities to make cyber resilience achievable for all.
Benefits & PerksUpfort provides a number of benefits to help you bring your best self to work:
Where is this role located?Remote: This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable. You might be required to be available during times when most team members can collaborate (9:00am to 2:00pm U.S. Pacific Time).
Equal Employment Opportunity Statement:
Upfort is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Upfort is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Upfort are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Upfort will not tolerate discrimination or harassment based on any of these characteristics. Upfort encourages applicants of all ages. Upfort will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
CCPA and GPDR disclosure notice here.
Part Time
$111k-145k (estimate)
09/01/2024
11/03/2024
The job skills required for Support Associate (Part-Time) include Problem Solving, Verbal Communication, Planning, Accounting, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Associate (Part-Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Associate (Part-Time). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Associate (Part-Time) positions, which can be used as a reference in future career path planning. As a Support Associate (Part-Time), it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Associate (Part-Time). You can explore the career advancement for a Support Associate (Part-Time) below and select your interested title to get hiring information.