Full-Time/Hybrid in office and WFH after probationary period

Dayes Law Firm, a leader in Tax Law, is seeking a dedicated and experienced Collections Team member and specialist to work in our collections department. The ideal candidate will have a proven track record of successfully managing collections and improving financial recovery rates. You will be responsible for ensuring that all collections activities are conducted professionally, ethically, and in accordance with company policies and regulations.

• Develop and implement effective collections strategies to maximize debt recovery and improve cash flow.
• Analyze customer “collectability” and approve or reject extensions of time in which to pay.
• Negotiate payment plans with delinquent accounts while maintaining a positive and professional relationship with customers.
• Generate and review reports on aged receivables and collections efforts, providing insights and recommendations to senior management.
• Train and mentor collections staff on best practices, negotiation techniques, and legal requirements.
• Collaborate with the legal department to prepare and pursue legal actions against non-compliant accounts when necessary.
• Ensure the collections team adheres to company policies and procedures, as well as federal, state, and local laws governing debt collection.

• Bachelor's degree or Associate's degree is a plus, however, you will not be disqualified for not having one.
• 2-3 years of experience in collections or a similar financial role is a plus.
• Strong understanding of collections regulations and laws, including the Fair Debt Collection Practices Act (FDCPA).
• Excellent communication, negotiation, and interpersonal skills.
• Proven ability to lead and motivate a team to achieve targets and improve performance.
• Proficiency in collections software and Microsoft Office Suite, Salesforce a plus.
• Detail-oriented with strong analytical and problem-solving skills.
• We are a law firm with the potential for the right personnel to move to other areas of work. If you like collections and are good at them, but want to explore other jobs, this is a good place to start.
• Competitive salary and benefits package.
• Opportunities for professional growth and advancement.
• A dynamic and supportive work environment where your contributions are valued.

Dayes Law Firm is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At Dayes Law Firm we are committed to excellence in serving our clients with their complex tax needs. We are a dynamic and rapidly growing firm, specializing in various aspects of tax law, including IRS audits, Employee Retention Credit (ERC) Tax Credit and Audits, and comprehensive tax planning for individuals and businesses.