**Customer Experience Specialist - Warranty**

**Department:** Inventory - Returns & Warranty Oper **Location:** Austin, TX

We are a fast growing, mid-sized, ergonomic office furniture company with a high production work environment. Its our mission to deliver sincere, world-class service and provide solutions that benefit our customers. UPLIFT Desk leads the adjustable height desk and ergonomic office furniture market by helping people be more comfortable at work and providing first-rate customer service and products. We are also the proud manufacturers and sellers of our own amazing height adjustable standing desk, the UPLIFT Desk, which was ranked the #1 standing desk of 2019, 2020, and 2021 by Wirecutter. We know that every individual has specific needs for their work environment, so the customer service we provide is 100% individualized for 100% satisfaction. We also have a Certified Professional Ergonomist on staff to help optimize our customers work environments using ergonomic principles, ergonomics being the science of designing the workplace to fit and accommodate the worker.

**SUMMARY**

The Returns & Warranty Team at UPLIFT Desk is responsible for aiding internal and external customers in matters relating to warranty support and product returns. Due to record-breaking growth, we are in need of a highly motivated and goal-oriented Customer Experience Specialist - Warranty to process incoming returns and provide warranty support to our customers. Successful candidates for this position will be equally comfortable working at a computer for extended periods and performing general warehouse labor. Individuals with sales and customer service experience are encouraged to apply.

****This position will be based out of our warehouse at 401 Parker Drive, Austin, TX 78728.****

**RESPONSIBILITIES**

* Provide world-class customer service while interacting with our customers by email and telephone to troubleshoot our products, provide installation and assembly assistance, and facilitate product returns

* Receive, inspect, clean, test and re-box product

* Manage customer transactions within company ERP database software

* Accurately document customer communications on customer records

* Communicate effectively with internal teams regarding customer transactions

* Process customer refunds and provide status updates via email

* Work efficiently and with a sense of urgency to maintain a high level of productivity and drive customer satisfaction

* Maintain cleanliness of work area

* Execute inventory transactions utilizing a computer-based warehouse management system.

* Perform general warehouse duties, such as material handling, breaking down boxes, and stretch wrapping pallets in a non-climate-controlled warehouse space

* Perform other related duties as assigned by management

**SKILLS**

* Strong organizational, problem-solving, and analytical skills

* High proficiency with personal computers and familiarity with Microsoft Office suite or G-Suite

* Ability to type by touch with typing speed of 50 wpm

* Able to lift/maneuver 60 lbs without assistance and 120 lbs with assistance

**MINIMUM EXPERIENCE & EDUCATION**

* High school diploma or equivalent, some college preferred

* 2 years of experience in an office or warehouse environment

**COMPENSATION**

* $16 /hr depending on experience

* Hours: Monday - Friday, 7:30 am to 4:30 pm. Overtime may be required for this position.

* 4% 401K company matching with instant vesting after one year

* Generous paid time off

* Excellent group health insurance including medical, dental and vision plans

* A merit-based environment that rewards growth and accomplishment regardless of seniority

* Complete ergonomic office setup including electric height-adjustable desk (of course!), ergonomic chair, dual monitor arms and more!

* A supportive and engaging work culture that promotes healthy living

* A fully stocked kitchen with complimentary healthy lunch and snack options such as soups, sandwich fixings, fresh fruits and vegetables, bakery items, cheeses, and snack bars. We also supply a variety of drinks and our employee favorite ice machine! And dont worry, we have some not so healthy options too!

* Uplift desk provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability

* In 2021, we will be moving to our beautiful brand-new campus in North Austin that will offer cutting-edge office space, amenities and outdoor spaces.