62 Customer Service Specialist Jobs in Naperville, IL
UPM is Hiring a Customer Service Specialist Near Naperville, IL
- Communicate with customers, throughout the order lifecycle, using independent judgment and discretion to resolve conflicts and solve issues as they arise.
- Efficiently execute the order management process including timely and accurate order entry, analysis of orders and communication of any capacity constraints.
- Manage stocking program including assessment of inventory levels and order replenishment.
- Field and process inquiries including questions related to the company’s product line.
- Coordinate and communicate with both the customer and internal partners with respect to service issues.
- Ensure efficient work flow within the supply chain with a focus on continuous process improvement and strong collaboration.
- Effectively process complaints and claims.
- You have a bachelor’s degree in business or a related field.
- You have at least five years’ experience in customer service or a related field, seven years’ experience preferred.
- You are fluent in English; fluency in Spanish is preferred.
- You exhibit UPM values: achieve together, renew with courage, trust and be trusted.
- You demonstrate a working knowledge related to value chain and supply chain activities as well as a business to business order fulfillment cycle.
- You have the ability to balance service and cost within your daily work.
- You have business understanding and knowledge as well as problem solving skills.
- You have organizational and interpersonal skills.
- You have knowledge related to relevant IT tools and systems ideally in systems including Salesforce and/or SAP.
- Meaningful job: We are proud of what we do. Our work highlights the expertise of our personnel, the high quality of our products and the company's values.
- Inspired and motivated teams: We have highly skilled workforce. We are a multifaceted, international organization that works as a team to achieve our shared objectives.
- Development opportunities: With us you can build up your expertise. We provide opportunities to support your development throughout every stage of your career.
- Responsibility for people and environment: Our ethical principles embrace people as well as the environment. We are always striving to build a more sustainable future.
- Comprehensive benefit package: UPM’s benefit package includes medical, dental and vision insurance, paid time off and a 401(k) retirement plan.
Job Summary
Full Time
Durable Manufacturing
$58k-76k (estimate)
03/24/2024
07/04/2024
upm.org.uk
100 - 200
1995
CHIA KUO LIAO
$50M - $200M
Durable Manufacturing
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The job skills required for Customer Service Specialist include Customer Service, Problem Solving, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
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