**Medical Assistant, Senior - UPMC Altoona Cove Surgical**

**Schedule: Full-time, 8:00 AM - 4:30 PM. This position will require travel to the Bedford office.**

**Responsibilities:**

Work directly with the Manager to identify opportunities for improvement with regard to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments

Must be responsible and demonstrate proficiency in all practice category-specific tasks

Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics.

Perform phlebotomy, EKGs, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information in the medical record.

Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety

Guides workflow and/or assigns tasks to other clinical staff.

Serve as the department super user for Epic Care.

Answering calls, and providing pertinent information including patient education as directed.

Assist management staff with supervisory activities. Participates in the creation and implementation of departmental goals, processes, and procedures. Mentors, orients, and provides ongoing training to current and new staff members.

Check schedules and organize patient flow. Accompanied patients to the exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exams, etc. Collect patient information/history; take vitals, perform screenings per provider guidelines. Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.

Send/receive patient medical records by the Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.

Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.

Prepare and manage charts to ensure information is completed and filed appropriately. Other front office responsibilities, as required. Prepare patient rooms, and set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control. Clean according to the scheduled maintenance program and keep appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.

Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.

Guides workflow and/or assigns tasks to other clinical staff.

Assist management staff with supervisory activities. Participates in the creation and implementation of departmental goals, processes, and procedures. Mentors, orients, and provides ongoing training to current and new staff members.

Serve as the department super user for Epic Care.

Work directly with the Manager to identify opportunities for improvement in Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.

Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.

Must be responsible and demonstrate proficiency in all practice category-specific tasks.

Send/receive patient medical records by the Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.

Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics.

Prepare and manage charts to ensure information is completed and filed appropriately. Other front office responsibilities, as required. Prepare patient rooms, and set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control. Clean according to the scheduled maintenance program and keep appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.

Check schedules and organize patient flow. Accompanied patients to the exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exams, etc. Collect patient information/history; take vitals, performing screenings per provider guidelines. Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.

Answering calls and providing pertinent information including patient education as directed.

Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.

Perform phlebotomy, EKGs, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information in the medical record.

Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.

High School Diploma or GED required.

Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT) OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA) OR at least 1 year of patient care experience required.

Must be responsible and demonstrate proficiency in three practice category-specific tasks.

Must have basic computer skills and knowledge of medical terminology, examination, diagnostic, and treatment room responsibilities. **Licensure, Certifications, and Clearances:** CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

Act 34

**UPMC is an Equal Opportunity Employer/Disability/Veteran**