UPMC Corporate Administrative Services is hiring a Operations Logistics Specialist Associate to join our team! This role will work the hours of11:00 PM to 7:00 AM on Monday, Tuesday, Wednesday, Thursday and Friday each week. After training has been completed and goals have been met, the role will have the ability to work from home.

The role serves as a 24/7 principal contact to handle incoming complex, routine, and emergent operational needs for Facilities, Engineering and Maintenance across all UPMC hospital campuses, senior living facilities, and other non-hospital-based locations. This position will utilize multiple CMMS applications and a matrix of communications tools to ensure data consistency, timely resolution, and facilities management support to protect and promote the safety of patients, staff, and visitors to UPMC in a manner that reflects the organizations mission and values.

Do you have prior experience in a call center and are good with computers? If so, this could be the next step in your career. Apply today!

Responsibilities:

• Act as the primary facilities operations contact to handle routine and emergency customer requests, following established CMMS data and process standardization and Best Practice protocols.
• Provide CMMS and technical support to front-line facilities maintenance staff (both mobile and PC-based) for data entry, work request inquiries, and staff availability.
• Ensure operational safety and integrity by fielding internal and external facilities emergencies, including but not limited to vertical transportation failures and entrapments, pneumatic tube system failures, system alarms, Mobile
• View temperature alerts, utility outages, condition alerts, floods, inclement weather, etc.
• Preserve CMMS work order data integrity to enable time charge accuracy, labor productivity, track asset downtime, and capture cost recovery information.
• Maintain constant and detailed communication with a hybrid team of on-site and remote co-workers to ensure accurate and timely response to operational needs. 
• Exhibit professionalism, flexibility, and conscientiousness in every customer interaction to foster an environment that reflects UPMCs core values and promotes patient safety and satisfaction.
• Standard Responsibilities
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.