UPMC Health Plan is looking for a Product Administration Specialist Associate to join the Product Development team!

The Product Administration Specialist Associate will assist with the implementation of new products, create and maintain plan documents for those products, retain a working knowledge of specialized employer group scenarios, participate in various workgroup and process improvement initiatives, handle inquiries and requests from departments throughout the organization, and work as a cross-functional member of the Product Administration team.
Responsibilities:

• Serve as a mentor to new employees and participate in cross-training with peers, with the goal of maintaining a cross-functional team.
• Assist with and support process improvement as a whole.
• Handle all incoming requests for new sales and renewals by creating plan documents and facilitating all relevant aspects of the process as determined by leadership.
• Answer and track all inquiries received through the Health Plan Benefit Request email box.
• Remain current on all departmental policies and procedures.
• Proactively report issues and/or trends and offer solutions for process improvement.
• Actively participate in any and all information and projects related to Healthcare Reform.
• Follow up on all responsibilities in a timely manner or as set forth by established turnaround times. Communicate accordingly when timeframes are outside reasonable expectations.
• Participate positively in various workgroups by offering valuable input, taking action on relevant items, and coordinating between departments as requested by leadership.
• Submit weekly status report to leadership, outlining all work activity.
• Work with a variety of functional areas within the organization to assist in the creation and implementation of new products.
• Retain a working knowledge of national accounts, grandfathering, PPACA, and other specialized employer group scenarios.
• Maintain full ownership of all plan documents created and maintained by the Product Administration team, including format, verbiage, necessary approvals, mailings, mapping to network drive/SharePoint/DRC, etc.
• Understand, interpret and effectively articulate to all levels and departments, all aspects of the various Commercial products and plan designs.