UPMC Mercy is hiring a Full-Time Telephone Operator to support our hospital!

Telecommunications is a 24/7 department and supports the entire hospital with paging, phone calls and on-call schedules. This position works rotating shifts and candidates must be available for all shifts. 

Preferred candidates will have excellent customer service skills or previous office/telephone experience.

Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.
Responsibilities:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.