Bonjour!

Thank you for considering joining Uppercrust in such a consequential role as Petit Uppercrust Service Manager. While we are known for our croissants, breads, and pastries, what distinguishes our Petit location is how we serve guests.

Our Petit Uppercrust location in Haile has an outside patio and indoor seating, which gives us more opportunities to connect with and serve our guests. We have cute cups and plates, and our environment invites guests to linger. We pour considerable energy and genuine personal feeling into the occasions we have to brighten days.

Your primary responsibility is ensuring and improving our service standards for our Haile location. This is a small location, and most of your time (4 days/week), the Petit Service Manager is expected to fill a regular service shift and completing that shift's task list, as well as guiding the team.

The role does include administrative tasks (these are scheduled with protected time, 1 weekday per week of your choosing). They are listed below:

• Creating the schedule and finding coverage
• Updating the point of sale system for new menus and special items
• Written communication with the team via GroupMe and email
• Ordering paper, retail, and coffee products
• Hiring and firing
• Holding service team meetings and joining manager meetings

It is worth re-stating: far more of your time will be spent working shoulder-to-shoulder with those on your service team. In this way, you are personally involved in helping us meet our organization, cleanliness and time standards, as well as make informed decisions about how to improve service operationally.

Previous management experience in hospitality or guest service is required. Coffee experience is highly recommended, and not required. Baking experience is a plus, and not required. We expect to train the right candidate for three weeks. Barista work, a kitchen crash course, and steps of service for every day part at Petit are included in this trainig.

If you are interested, please visit either of our bakery locations to pick up an application. Thank you for considering joining our team!

We require all team members to be fully vaccinated against COVID-19.

Job Type: Full-time

Pay: From $20.50 per hour

Expected hours: 37 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Paid time off

Day range:

• Every weekend

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Preferred)

Work Location: In person