Patient Support Representative (CSR)
At UpScript Health, we believe patients deserve access to medications through experiences that work for them. Our proprietary, best-in-class technology allows patients to participate in personal health screenings, consult with physicians, pay for prescriptions, and receive home delivery of medications. All of this is done in an easy, quick, and discrete process.

This is a chance to work in a great environment and be a part of a progressive organization dedicated to the well-being of our patients and team members.

Job Summary

UpScript is looking for engaged team members seeking a full-time career opportunity with our Patient Support team. As a Patient Support Representative, you will respond to and facilitate positive outcomes arising from patient inquiries.

Job Description

• Responsible for providing professional customer service with patients, pharmacies, and our healthcare providers via phone calls, chats, emails, & SMS

• Process prescription orders and schedule telehealth visits in compliance with company policies and procedures.

• Escalates inquiries to supervisor or Pharmacist when extensive clinical review is needed.

• Available to work shifts which may include evenings, weekends, and public holidays

Qualifications & Skills:

• Bachelor’s degree preferred

• Experience answering and problem-solving questions related to medical care and benefits information

• Prior experience as a Customer Service Specialist or equivalent, ideally within a similar setting

• Prior experience with submitting prior authorizations for prescriptions

• Ability to solve problems and encourage others in collaborative problem solving environment

• Self-directed, but also able to work well in a group

• A positive, proactive attitude, energetic, highly motivated and a self-starter

• Work ethic that is focused, accurate and highly productive

• Prior experience with Salesforce, Google Workspace, Slack, and intermediate level computer skills (multi-screen, multi-tab browser, and other communication too

• COVID Vaccine required

Compensation

• Competitive pay

• Paid vacation

• Company supported (50%) health and dental insurance

• Insurance begins on the 1st of the next month after you start

• 401k with 4% company match after 12 months

Flexible Scheduling

• Training in person
• Hybrid opportunities available with supervisor approval

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Language:

• Spanish (Required)

Ability to Relocate:

• Scottsdale, AZ 85254: Relocate before starting work (Required)

Work Location: In person