The Assistive Technology Assistant is responsible for the day-to-day operations of the Upstate Caring Partners Technology Program (TRAID) office including customer service, data management and equipment maintenance. Also responsible for the day to day operations and management of the Assistive Technology Grant (ATG). This candidate will be able to work independently with limited direction after training.

CORE RESPONSIBILITIES

• Assist with the day-to-day in-office customer service; including arranging for equipment delivery/pick up.
• Assist with maintaining a contact list and conduct quarterly mailings for information dissemination as specified in the DBTAC (NEADA/IT) grant.
• Maintain records of customer contacts (phone calls, demonstrations, loans, outreach activities) and mailings.
• Implement follow-up procedures and customer satisfaction surveys.
• Assist with maintenance, cleaning and tracking of equipment; including obtaining supplies necessary for equipment maintenance.
• Maintain a catalogue/reference library.

QUALIFICATIONS

• Associate’s Degree in Human services or related field.
• Strong knowledge of a variety of assistive technology devices in the required domains of education, community living, employment and information technology/telecommunications, as well as disabilities, and funding sources.
• Intermediate Computer Skills. 
• Must have a valid NYS Driver’s License.

BENEFITS

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.

• Comprehensive Health/Dental/Vision
• Direct Deposit
• Flexible Spending Account (FSA)
• Retirement Plan 403(b)
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Generous PTO Plans (Sick, Vacation and Employee Leave) 
• Tuition Reimbursement
• Service Awards
• Employee Appreciation Events
• Employee Discounts
• Employee Referral Bonus $1,500!

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career.

Please visit our careers website to access the full job description located within the job posting. 

upstatecpjobs.org

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