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Assistant General Manager
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$67k-93k (estimate)
Full Time 2 Days Ago
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Uptown Alley_Uphoff Ventures LLC is Hiring an Assistant General Manager Near Midlothian, VA

Job Description

Job Description
Benefits:
  • Fun and Exciting Work Environment
  • Culture & Community - engaging team events, monthly team recognition
  • 401k, Roth IRA
  • Financial Security - competitive salary, incentive bonus structure
  • Generous Paid Time Off Policies
  • Work-Life Balance - Flexible working schedule
  • Paid Parental Leave
  • Health & Wellbeing - company sponsored health and vision insurance
  • Professional Development
Role Purpose: The purpose of the Assistant General Manager is to assist the General Manager in driving operational excellence throughout all functions within the venue.
Key Responsibilities:
  • Strategic and Financial Management
    • Develop and implement business strategies to ensure the FEC operates efficiently as well as profitably.
    • Assists in overseeing budgeting, forecasting, and financial analysis.
    • Regularly provide reports to the General Manager about the performance of the business.
    • Analyze data to assess operational performance and identify areas for improvement.
  • Operational Management
    • Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction.
    • Ensure all health and safety regulations are adhered to, maintaining a safe environment for guest and staff.
    • Supervise the maintenance and cleanliness of the facility.
    • Assist in negotiating contracts with vendors and suppliers.
    • Oversee the ordering and management of inventory
  • Staff Management
    • Hire, train, and develop staff, ensuring they provide exceptional service.
    • Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development.
    • Handle disciplinary actions when necessary.
    • Foster a team-oriented, positive work environment.
    • Main driving force in professional development of Manager Assistants.
  • Customer Service
    • Ensure guest satisfaction by addressing and resolving complaints promptly.
    • Monitor customer feedback and use insight to improve service quality and experience.
    • Develop and oversee loyalty and rewards programs to encourage repeat business.
Education & Qualifications:
  • Highschool or GED equivalent.
  • Must be 21 years old.
  • Must be able to work up tp fifty hours per week.
  • Able to lift up to 50 lbs, Able to stand for long periods of time.
  • Desirable - AA or BA in business management or relevant discipline.
Experience:
  • Minimum 2-7 years experience with an FEC or restaurant in a managerial or leadership position.
  • Experience in a high-volume environment.
  • Desirable - Previous experience in a senior management role at an FEC or restaurant
Skills & Competencies:
  • Excellent verbal and written communication skills
  • Time management skills
  • Leadership skills
  • Meticulous attention to detail
  • Desirable - Basic understanding of financial analysis and budget management. Familiarity with the latest entertainment trends and technology.
  • Technological Proficiency
    • Basic working knowledge of our Customer Relationship Management (CRM) Software
      • Working knowledge of our Reservation and booking software.
    • Working knowledge of our Point-of-Sale (POS) System
  • Intermediate skills with Microsoft office, and Windows based PCs
    • Intermediate payroll and HRIS platform understanding
    • Desirable - Social media proficiency
Personal Qualities:
  • Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor.
Languages:
  • English
  • Desirable - Spanish
Department: Operations
Location: On-Site
Travel Required: Occasionally
Type: Full-Time
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager
Collaborates With: Human Resources, Sales and Marketing, Payroll, Administrative Support Teams
Supports & Engages With: Manager Assistants, FOH, BOH, Guests

Job Summary

JOB TYPE

Full Time

SALARY

$67k-93k (estimate)

POST DATE

09/14/2024

EXPIRATION DATE

09/28/2024

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