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Case Manager - BFH Housing Program
Upward Bound House Los Angeles, CA
$78k-94k (estimate)
Full Time 8 Months Ago
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Upward Bound House is Hiring a Case Manager - BFH Housing Program Near Los Angeles, CA

CLASSIFICATION/FLSA: FULL-TIME/NON-EXEMPT

Organizational Overview:
Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency, and communication. UBH provides a supportive, caring, and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.
 
Summary:
The Bringing Families Home Subsidy program (BFH) provides rapid re-housing and case management services to families in the child welfare system, whose service component may include, but is not limited to; Family Reunification, Family Maintenance, or families in receipt of voluntary supervision to prevent the need for the child or children’s removal. The goal is to significantly reduce the number of families in the child welfare system experiencing homelessness.
The ideal BFH Housing Case Manager will work in collaboration with the Housing Locator/Matcher to network with owners, landlords, and property managers to identify housing opportunities for homeless families and to educate them on UBH rental assistance programs. The BFH Housing Case Manager will also help educate on housing rights laws and responsibilities, to mitigate any potential tenant-related matters, including deterrence of evictions. Additionally, the BFH Case Manager will provide support and guidance to participants and landlords when housing issues occur i.e. late rent, neighbor issues, etc.
 
ESSENTIAL FUNCTIONS:
  • Conduct comprehensive intake and assessments of participants to develop a Housing Case Plan.
  • Coordinate and provide care and services that are safe, timely, efficient, equitable, and participant-centered.
  • Assist participants to achieve wellness and autonomy through case management services such as the provision of appropriate resources, tools, and counseling; making referrals for services and following up to ensure that the referrals were completed; tracking and documenting participant progress.
  • Recertify participants every 3 months to determine progress and need.
  • Educate participants and apply the ‘step-down’ approach to decrease rental assistance over time, leading to self-sufficiency.
  • Link participants to services and programs that provide specialized care (i.e. mental health, substance use, domestic violence, childcare, employment, etc).
  • Assist participants in all aspects of locating and securing permanent housing (identifying housing resources, communicating and negotiating with landlords, processing and applying, advocating for participants, coordinating the enrollment/leasing process, etc).
  • Document and maintain up-to-date information on services provided to participants in the CareLinQ and Homeless Management Information System (HMIS) platforms within 48 hours of interaction.
  • Maintain electronic and hard copy case records.
  • Perform rent calculations for rental assistance programs and counsel participants regarding rent, security deposit, and lease provisions.
  • Network with new owners, landlords, and property managers to discuss UBH’s rental assistance and placement programs.
  • Educate landlords on how the short/medium-term and long-term rental subsidy programs work including timeframe and potential payment breakdown and encourage their participation.
  • Perform inspections, post participant acceptance, of the unit for habitability standards, including safety and security wellbeing. Ensure the FMR is within contractual obligations. Negotiate rent when necessary.
  • Provide advocacy as needed to help address issues and barriers between landlord and participant. Work in tandem with the stabilization team to address any participant-related issues.
  • Participate in staff meetings, case reviews, and other relevant training.
  • Attend community meetings and other assigned meetings, events, workshops, etc.
  • Other duties as assigned.
QUALIFICATIONS:
  • A bachelor’s Degree, from an accredited College or University, in Human Services (e.g., psychology, social work, sociology, or a related field) is required.
  • Minimum of 2 years’ clearance working with unhoused populations; homeless families preferred.
  • Demonstrated knowledge of fair housing laws and practices.
  • Knowledge of the child welfare system is preferred.
  • Exhibit a high level of professionalism.
  • Understanding of best practice approaches including Housing First, Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.
  • Strong written and verbal communication skills.
  • Ability to maintain personal and professional boundaries.
  • Highly motivated self-starter who can work in a high-pressure environment.
  • Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness.
  • Ability to respond responsibly in emergencies and crises.
  • Intermediate proficiency in Windows Office Suite programs and a data management system (HMIS preferred).
  • The position requires travel primarily in Los Angeles County.
  • Knowledge of community resources.
  • Valid California driver’s license and proof of auto insurance.
MANDATORY REQUIREMENTS:
  • Employment Eligibility Verification
  • Reliable transportation
  • Updated tuberculosis test
  • Successful completion of background screening
  • CPR/First Aid training
  • Must have a Valid CA Driver's License
  • Must provide proof of insurance coverage
  • Must have COVID-19 vaccination
 
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Employees may be in contact with individuals and families in crisis who may be ill, using substances, and/or not attentive to personal health and safety for themselves. The employee may experience several unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crises and potentially hostile situations. 
The employee is required to: Walk and climb stairs; Handle, finger, grasp, and feel objects and equipment; Reach with hands and arms; Communicate, receive, and exchange ideas, and information using the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive personal vehicle in and around Los Angeles County and periodically transport clients; Be able to enter various buildings that may require climbing stairs. Be subjected to outside environmental conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. If you require accommodation, please make sure to inform the Human Resources Department by the first week of employment. If accommodation is not required at the time of employment but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.
 
TO APPLY:
To be considered for a position, email your resume to hr@upwardboundhouse.org Please be sure to reference the Job Title in the subject line of your email. Due to the volume of resumes received, no calls or faxes regarding submission will be returned. Your resume will only be routed correctly and considered if all the qualifications are met.

Job Summary

JOB TYPE

Full Time

SALARY

$78k-94k (estimate)

POST DATE

10/19/2023

EXPIRATION DATE

07/09/2024

WEBSITE

upwardboundhouse.org

HEADQUARTERS

Santa Monica, CA

SIZE

50 - 100

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