General Manager - Urban Air

• Salary – $50,000 - $60,000
• Employment Type: Full-Time

START IN 30 DAYS

We want to grow more units and need a true professional to join our Team!

Nights and Weekends. See Operating Hours below

We are looking for an energetic, detail-oriented professional to join our team. At Urban Air, the General Manager (GM) is a high-level leader who will build strong a strong team while working in a fast-paced, exciting environment. The GM motivates, instills accountability, and achieves results to drive success at the location while maintaining our culture of safe, affordable family entertainment! The GM provides leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

The GM is expected to provide training to other managers in every nuance of the business to ensure team members have all the resources and knowledge they need to ensure success.

RESPONSIBILITIES
Guests: Consistently meet high standards for guest experience (quality of operations).

• Deliver an unparalleled guest experience through the best combination of food, drinks, attractions, and games in an ideal environment for celebrating all out fun.
• Maintain a safe, clean, and secure environment for all Urban Air guests and staff.
• Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.

People: Hire, train, retain, and develop the team.

• Love people!
• Cultivate a team environment that provides exceptional guest service while directing and developing team managers and ensuring all staff members are performing at their best.
• Ensure execution of all staff training and compliance programs for all employees at the location.
• Ensure staffing levels and management coverage is appropriate to meet the needs of the business and maximize the guest experience.
• Lead and influence the team through effective motivation, leveraging individual strengths to ensure guest satisfaction and maximum productivity.
• Develop and ensure execution of all employee recognition and incentive programs.
• Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.

Sales: Grow the business.

• Set team goals with benchmarks and timelines and hold staff accountable for achieving departmental goals.
• Capitalize on business opportunities in the market area by executing location-specific marketing strategies to drive sales.
• Develop and maintain a strong, local presence through partnerships with community and business organizations.
• Pro-actively seek out opportunities to optimize food and beverage sales.

Profits: Optimize financial results (drive location sales and control costs).

• Responsible for all aspects of the operation including entertainment, food, beverage, equipment, and property to facilitate the fulfillment of financial goals and site initiatives.
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed the annual budget.
• Maintain systems which ensure overall fiscal responsibility for inventory, etc.

REQUIREMENTS:

• Minimum Education: Associates degree; BA, BS preferred, High School Diploma acceptable with adequate experience.
• Minimum Experience: 5 years of family entertainment, hospitality, restaurant and/or event/venue management experience required.
• Excellent oral and written communication skills, problem-solving, decision-making, conflict management, and customer service skills required.
• Organization skills and proven ability to lead, supervise, and coach fellow team members required.
• Intermediate computer skills including Microsoft Office, Google Drive, and navigating the Internet.
• Ability to work nights, holidays, and weekends a must.
• Understanding of marketing strategies, including common social media platforms such as Facebook, Instagram, Twitter, SnapChat, etc.

PERSONAL CHARACTERISTICS:

• Ability to maintain and project professionalism, internally and externally, at all times
• Adaptability, flexibility, general enthusiasm for the business
• Ability to work at a fast pace and with high energy levels, self-motivated
• Willingness to establish working relationships with all employees, management, and vendors
• Excellent teaching and coaching skills
• Holds self-accountable for high personal standards of conduct and professionalism
• Respect for individuals, guests, vendors, and employees, and an appreciation for inclusion
• Innovative and strategic thinker
• Capable of developing compelling sales strategies
• LOVES Urban Air

LEGAL MAKES US SAY:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to:

• Work days, nights, and/or weekends as required
• Work in a noisy, fast-paced environment with distracting conditions
• Freely move about facility and stand for long periods of time
• Read and write handwritten notes
• Lift and carry up to 30 pounds
• Must have regular and predictable attendance

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

OK, now that "Legal" is over, how could you not want to work here?!

Career Level Required: Manager (Manager/Supervisor of Staff)

Experience Required: 4 Years

Education: Bachelor's Degree preferred but not required

Job Type: Employee

Job Status: Full Time

Anticipated Hours of Operation:

Monday -Thursday: 4-8 pm

Friday: 4-11 pm

Saturday: 10-11 pm

Sunday: 12-8 pm

Why Work Here?

Join an award-winning company and sell FUN!!

If you’re looking for the best place for safe, fun, affordable activities for the entire family, then you have found the right place. Urban Air fits the profile precisely. Urban Air is a premier full-service family entertainment center offering a variety of attractions perfect for all ages. Urban Air is the perfect venue for kids’ birthday parties, church events, corporate gatherings or a day out for some family fun. No matter if you are looking for a kids birthday party venue or to have some family fun, Urban Air is the place to go.'
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Work Remotely

• No

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Restaurant type:

• Fast casual restaurant

Shift:

• 10 hour shift
• 12 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Family Entertainment or Restaurant: 2 years (Required)

Work Location: In person