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Baptist Health Urgent Care is looking for a Medical Office Supervisor to join our team in Little Rock, AR. The ideal candidate will have previous experience in a healthcare office and enjoy participating in both daily operations and management functions for their location(s). Open availability to work during all business hours is required.
ABOUT BAPTIST HEALTH URGENT CARE:
Baptist Health Urgent Care, with 20 locations in Arkansas, is an affiliate of Urgent Team, one of the largest independent operators of urgent and family care centers in the Southeast. The Urgent Team Family of Centers provides quality and affordable family healthcare at more than 83 locations under seven brands.
Baptist Health Urgent Care’s convenient, walk-in centers provide a range of healthcare services including treatments for injuries and illnesses, occupational health and wellness care. The centers are open seven days a week: Monday through Friday, 8 a.m. to 8 p.m., Saturday, 12 p.m. to 7 p.m., and Sunday, 12 p.m. to 7 p.m. Additionally, all Baptist Health Urgent Care centers are Accredited Care Centers – a designation from the Urgent Care Association which recognizes the company’s commitment to safety, quality, and scope of services.
JOB SUMMARY:
As a Medical Office Supervisor (Center Manager) at Baptist Health Urgent Care, you will play a crucial role in ensuring a superior patient experience. You will be responsible for overall operational responsibility of your assigned center, including employee engagement, financial results, and efficient delivery of services. Our full-time team members work a rotating 36-40 hour/week schedule, consisting of 12-hour weekday shifts and every-other weekend.
KEY RESPONSIBILITIES:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
• Responsible for working the Front Desk on scheduled days
• Evaluates patient flow through the center to ensure appropriate utilization of business resources.
• Monitor wait times for the center and manage the workflow accordingly.
• Identifies opportunities to increase business and scope of services provided by the center.
• Ensures high team member morale and a professional, effective, and efficient working atmosphere.
• Participates in administrative business operations meetings as scheduled. Counsels, disciplines and/or recommends termination of team members as necessary.
• Owns the performance results in regards to patient experience, patient volume, financial results and service standards
• Serves as the communication liaison between the home office and all center team members
• Understands work flow and function of all positions.
• Serve as the subject matter expert (SME) for training and systems, i.e. UltiPro, DocuTAP, Healthsteam, Front Desk processes and Occupational Health.
• Implements the policies and procedures from the Home Office. Follow all operational guidelines.
• Responsible for OccHealth sales and grassroots marketing of your center with support from the home office service line leaders.
SUPERVISORY RESPONSIBILITIES
Oversee all team members assigned within your location(s)
WHAT'S REQUIRED?
• Previous experience working in a healthcare environment, specifically with medical reception, is required; some management experience required
• Working knowledge of work flow and scheduling
• Must be able to maintain a highly structured environment
BENEFITS INCLUDE:
• Competitive Salary
• Medical, Dental, and Vision Options
• Retirement savings plans
• Continuing Education Reimbursement
• Paid Time Off
• and MORE!
Full Time
$67k-90k (estimate)
01/26/2024
08/08/2024
urgentteam.com
BATESVILLE, AR
500 - 1,000
2011
CHAD SHERWOOD
$10M - $50M
The Urgent Team Family of Urgent Care & Walk-in Centers understands when the need for care is urgent to you, the solution needs to be compassionate, comprehensive, and convenient and have economic value. Urgent Team is a family of urgent care and walk-in centers developed to provide high-quality, affordable and convenient walk-in medical service in suburban neighborhoods, rural towns and mid-size cities across the Southeast. The Urgent Team family encompasses six brands across five states--Urgent Team (in Tennessee, Arkansas and Mississippi), Sherwood Urgent Care, Baptist Health Urgent Care a...nd Washington Regional Urgent Care (in Arkansas), and Physicians Care (in Southeast Tennessee and North Georgia). By early 2020, we will have more than 60 centers in our portfolio. Urgent Team began in 2011 after recognizing a need in many communities for high-quality walk-in medical care for non-life or limb-threatening injuries or illnesses, as well as occupational health services. From sprains and broken bones to common illnesses that arise, the ailments that interrupt our lives dont happen on a schedule. Similarly, when workplace health needs exist (from DOT physicals, employment health assessments or workplace injuries), we are here to meet those needs. Our team of healthcare professionals is committed to providing immediate family and urgent care with exceptional service at affordable prices in a comfortable setting. No appointments necessary. To review or apply for current openings at our centers or home office, click on the "CAREERS" tab on www.UrgentTeam.com.
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