Duties

Duties include but are not limited to:

• Assists with the economic and efficient operation of the assigned Sailing Center and Marina. Assists with the day-today operations of the facility, including, but not limited to: overseeing and directing work for assigned staff; ensuring a safe and pleasurable environment for all patrons; ensuring the cleanliness and good repair of the facility; and reporting damages, mechanical or other breakage or malfunction, and safety hazards to the marina manager.
• Manages sales entries into designated Point of Sale (POS) system.
• Verifies, registers, issues and audits change funds, prepares and provides oversight of Daily Activity Reports (DARs) and deposits.
• Assists with procurement requests, inventories and manages physical assets, resale inventory and rental equipment.
• Maintains control over rental gear inventories. Ensures proper upkeep, maintenance and replacement of equipment.
• Promotes, schedules, and manages the conduct of fishing tournaments, sailing regattas, and other special events. Programs necessary resources for the purchase of supplies, equipment and resale merchandise.
• Oversees the operation of the marina store and assists with sailing lessons as designated by the Marina Manager or MWR Director. Carries out necessary communications with other MWR personnel that support Marina and Sailing Center activities, boater's participation, marketing, purchase of equipment and accessories.
• Assists with the developing and overseeing of employee schedules and certification of timecards and payroll.
• Trains and coordinates employee development and training with outside resources in the industry.
• Provides input to performance evaluation, counsels assigned personnel, and recommends personnel actions, including selections for hire, recommendations for corrective actions, or recommendations for recognition and awards.
• Ensures customer service and resolution of patron issues with minimal adverse impact on functional programs. Manages patron call screening, customer service, and general office duties including email, filing, scanning, letter drafting, organizing, managing accounts receivables, data entry including invoicing, bill entry, and payment entry.
• Supports the Equal Employment Opportunity (EEO) policy, and ensures compliance with fire safety, security, and other environmental issues.
• Ensures the facility is functioning in a smooth, safe and efficient manner, in the absence of management. This includes serving as point of contact (POC) to assigned subordinate staff, assuring tasks are processed and completed. Ensures customers and staff are provided necessary supplies and equipment. Resolves minor problems and employee complaints.
• Ensures Marina and Sailing Center's safety boats are properly fueled and cleaned each morning and secured at end of day. Operates safety boats, if needed, during training sessions, regattas or other on-the-water activities. Assists patrons who pull boats to and from their storage rack, transports hulls to the floating dock, launches boats and watercraft, oversees dock approach, assists in mooring, pump out station operation and fueling boats.
• Performs minor maintenance, which may include, but is not limited to changing batteries, scraping and cleaning boat bottoms, painting, varnishing boats, repairing piers and decking and replacing floats as necessary. Tows disabled boats to assigned slips or dock.
• Communicates with patrons to assist with basic boating needs and maintains order. Monitors docks, checking for improperly tied boats, retying as needed to prevent loss or damage to boat or dock. Ensures patron vessel insurance, registration and other required documentation is current and patrons adhere to marina policies.
• Cautions patrons of disorderly behavior or unsafe techniques or practices. Resolves problems in a tactful, diplomatic manner. May be required to tactfully remove disruptive patrons from the facility.
• Performs dock inspections before operation opens and at closing to ensure Marina's safe operations. Inspects Marina daily to ensure area is clean and free from debris and other hazards. Performs basic cleaning duties to maintain a constant and clean working area and ensures all current sanitation requirements are followed and maintained. Sweeps, mops floors and dock; if needed washes walls, windows, blinds and other surfaces. Replaces light bulbs as needed. Maintains restrooms, bath and laundry houses ensuring they are clean, orderly and sanitary at all times. Ensures bathrooms are disinfected, deodorized and are ready for customer use. Ensures bathroom replenishment occurs for bathroom tissue, hand towels and soap.
• Assists in issuing and receiving rental equipment from customers, assists customers in hooking up trailers, loading and unloading of equipment into personal vehicles.

Requirements

Conditions of Employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  The following documents are required at the time of application:

  • Resume
  • Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
  • If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
  • If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
  • If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
  The complete application package must be submitted by 11:59 PM (EST) on 06/07/2024 to receive consideration.
  To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12431131
  It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
  Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
  DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

  Agency contact information

  CNRMA NAF HRO

  Email

  midlantnafhr_rec.fct@navy.mil

  Address

  NAVSTA Norfolk - Navy NAF HRO
  1200 Fechteler Road
  Norfolk, VA 23505
  US

  Next steps

  Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
  If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
  Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Criminal history inquiries
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.