US Enhanced is Hiring a Wholesale Customer Service/Showroom Representative Near High Point, NC
Location: High Point, NC Pay: $16-18 per hour Hours: Monday to Friday, 8 AM - 5 PM Our client is seeking a motivated and detail-oriented Wholesale Customer Service Representative to join their team. If you are someone who provides exceptional customer service, is very detail oriented, and is prompt to respond to customers then this may be the opportunity for you! On occasion may be customer facing in the front showroom to assist customers . Responsibilities
Provide exceptional customer service to wholesale customers
Answer sales calls and respond to customer emails promptly
Fulfill accurate quotations for customer accounts
Precisely enter wholesale orders into our computer system
Follow up with customers regarding tracking and shipping information
Attend vendor trainings to gain product knowledge and communicate with vendors on product information
Assist with the RGA (Return) process
Answer wholesale incoming calls and assist customers with questions and orders
Track orders and provide information back to customers
Serve as a backup for the switchboard as needed
Comfortable being on the phone and being consultative with customers
Qualifications
Prior sales /customer service experience preferred, including the potential to upsell
Ability to learn and retain product knowledge , and be consultative.
Strong organizational skills, communication abilities, and the ability to multi-task
Background experience in related areas: decorative hardware and plumbing fixtures or furniture.
Proficiency in Microsoft Suite
Preferred Background
Knowledge of hardware, plumbing, or furniture
Experience in a manufacturing facility with relevant knowledge
If you are a customer-focused individual with a strong background in sales and product knowledge, we encourage you to apply!