Supports analytical reporting, dashboard creation and automation of processes for the Member Retention department. Assists department management with data collection and analysis, report writing, tracking project tasks, and helping to ensure the overall success of the department. Works under direct supervision.

 • Develops and distributes regular management reports related to enrollment and disenrollment activities, as well as dissatisfaction trends that could lead to member disenrollment.

• Develops an understanding of US Family Health Plan strategic business objectives and business unit operations, along a particular health plan value stream.

• Develops positive working relationships with USFHP leadership.

• Articulates business issues and designs data collection methodologies.

• Provides data collection and analytical support to team and monitors projects led by the Member Retention team. Summarizes, creates, and distributes reports as needed.

• Visualizes data in creative ways to enhance understanding and accelerate decision making.

• Assists in writing reports, memos and other communications as needed. Coordinates report production as needed. Creates and implements dashboards with key performance indicators and forecasting models.

• Participates in interdepartmental work groups in support of process improvement projects, as needed. • Assists in the design and delivery of presentations on project status and outcomes to management.

• Participates in special projects and performs other duties as assigned.

Work Experience:

· Minimum 5 years’ experience in Health Care industry; experience in data analytic required

Skills/Competencies

Proficient with personal computers, including Microsoft Windows Excel, Word, Access,

Education/Certifications/License

· Bachelor's Degree in Business or related discipline or the equivalent work experience required

· Master's Degree in Business Administration, Public Administration or related field preferred

SALARY RANGE: $75,000.00 - $80,000.00

SVCMC IS AN Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.