Duties

The incumbent will be responsible for:

• Ensure the BDC infrastructure and its services are up and running meeting predefined Service Level Agreements (SLAs) or establishing SLA’s that do not exist, ensuring daily IT operations and service delivery are properly executed, developing infrastructure and capacity plans to meet business growth, managing infrastructure projects, applying policies / rules and promoting them across the team, managing IT Helpdesk, Deskside Support, Hardware/Software, and Tier 2, 3 and 4 support. This person will exercise as a guiding consultant advising IT Leadership on the Tier 1 – 3 teams (Tier 1&2 lead, AV Tech, etc.).
• Identify stakeholder needs and oversee the delivery of the services within the context of IT business.
• Develop, enhance, and implement IT Operational delivery foundations by establishing processes, as it relates to Broadband Data Collection (BDC) and FCC’s Bureaus, and providing consistently high levels of customer service in a cost-effective manner.
• Establish a positive relationship with customers, determining ways to reduce the cost without impacting customer satisfaction, and assessing customer feedback to improve and/or refine services to provide continual service improvements.
• Leverage existing capabilities (e.g., ServiceNow ITSM) and agencies IT tools to create a streamlined and data driven service experience, automate workflow enhancements, improve infrastructure real-time visibility, and increase the overall productivity of BDC and FCC’s IT Support team.
• Develop recommendations for and participates with other Agency IT Subject Matter Experts in the assessment of emerging technologies for the enhancement of information security; and information assurance enforcement, analysis, and monitoring, as well as off-the shelf technologies that may enhance capabilities of existing BDC applications and systems.
• Analyze BDC network and operational requirements. Reviews, analyzes, and articulates the telecommunications (local area network (LAN) and wide area network (WAN) to support production requirements for the Agency.
• Provide BDC end-user connectivity to the Agency telecommunications environment utilizing reallocated or newly procured resources.
• Configure and Service delivery, support and align technical and business stakeholder to mitigate technical issues.
• Analyze network workload and monitors network capacity and performance. Utilizes site visits and remote diagnostic tools to review network traffic patterns and other workload factors. Continuously reviews network metrics to ensure network performance meets required service levels. Creates and monitors network alarms to proactively address interruptions or degradation of service. Allocates and/or reallocates bandwidth to meet changes in network demand. Diagnoses and resolves network problems. Determines the technical solutions to restore service to network users.
• Install, test, maintains, and upgrades network operating systems software. Evaluates the impact of the upgrades on network functionality and maintainability and determines implementation approach having minimal impact on network users. Develops network backup and recovery procedures and establishes alternate sources of support. Enhances service delivery support and collaboration between technical stakeholders.
• Monitor and evaluates compliance with IT policies and procedures in the development of information systems. Manages, deploys, maintains, and configures and troubleshoots the FCC enterprise-wide information security systems and components.
• Collaborate with IT Security in the development and implementation of remediation procedures, reporting and responding to security incidents.
• Support and troubleshoots services within the Cloud (AWS, Azure, etc.) and participates and/or in consultation with senior management assesses, evaluates and troubleshoots complex and controversial IT issues/problems and/or fault isolates failures of computer system hardware, software, and/or communications software and associated devices, modems, controllers, and takes corrective action by replacing deficient device (s), component part (s), correcting software failure, or executing contracts for maintenance service. Displays expertise in use of trouble shooting techniques using diagnostic and test equipment used to fault isolate equipment.

Requirements

Conditions of Employment

• US Citizenship.
• Suitable for employment as determined by a background investigation.
• Serve a probationary period of one year, if applicable.
• Males born after 12/31/59 must be registered with Selective Service.
• Financial disclosure statement may be required upon assuming the position.

Please note your resume must thoroughly support your responses to the vacancy questions. Your resume is an integral part of the process for determining if you meet the basic qualifications of the position and determining if you are to be among the best qualified.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  The FCC offers a wide range of employee benefits, including:
  Health Insurance
  Life Insurance
  Dental & Vision Insurance
  Flexible Spending Accounts
  Long-Term Care Insurance
  Holidays and Leave
  Retirement
  Thrift Savings Plan
  Transit Benefit
  Alternative Work Schedule
  Telecommuting

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  ***Your resume must clearly document how you meet the specialized experience in order to meet the minimum qualification requirements for this vacancy. Some positions require supplemental document(s). All required supporting documents MUST be received by midnight U.S. Eastern Time of the closing date of the announcement, as specified in this announcement. If you do not submit a required document (e.g. transcripts, etc.) your application will be considered incomplete and you will not receive further consideration. Once you apply to this vacancy you will be prompted by the system to upload the documents. If you are unable to upload the required documentation, contact the HR Specialist listed on the vacancy announcement prior to 5:00 p.m. U.S. Eastern Time on the closing date of the announcement.***

  Required Documents
  1. Resume

  Required Documentation for CTAP and ICTAP eligibles

  1. An SF-50, Notification of Personnel Action, or other official documentation, which shows that you were declared displaced or surplus while serving as a career or career conditional competitive service employee, in tenure group 1 or 2, OR are a current or former Executive Branch agency employee in the excepted service serving on an appointment without time limit, at grade levels GS-15 or equivalent and below, and who has been conferred noncompetitive appointment eligibility and special selection priority by statute for positions in the competitive service.
  2. An SF-50, Notification of Personnel Action, or other official documentation which shows the position you may be or are being separated from has the same or higher promotion potential as that of the vacancy.
  Additionally for CTAP eligibles
  A copy of your Reduction in Force (RIF) separation notice;
  

  • A notice of proposed removal for declining a directed reassignment or transfer of function outside the local commuting area;
  • A Certificate of Expected Separation; your agency's certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice of eligibility for discontinued service retirement, or similar notice).

  Additionally for ICTAP eligibles
  

  • A copy of your RIF separation notice, a notice of proposed removal for declining a directed reassignment or transfer of function outside the local commuting area;
  • An OPM notice that your disability annuity has been (or will be) terminated;
  • Certification from your former agency that it cannot place you after your recovery from a compensable injury; or
  • Certification from the National Guard Bureau or Military Department that you are eligible for a disability retirement and will receive the special OPM annuity.
  • A copy of a current (or last) performance rating of record of at least fully successful or equivalent (not required if you are an ICTAP eligible due to compensable injury or disability retirement).

  For more information on CTAP and ICTAP download a copy of The Employee's Guide to Career Transition at http://archive.opm.gov/rif/employee_guides/career_transition.pdf

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  To apply to this announcement go to the website: https://fcc.usajobs.gov
  Your application, including resume, all supplemental documents, registration information and answers to job specific questions must be received no later than midnight U.S. Eastern time of the closing date. For more information on applying federal jobs, please check this webpage
  https://help.usajobs.gov/index.php/Main_Page.
  If applying online poses a hardship, you may contact either the HR Specialist listed on the vacancy announcement or you may contact the Monster Government Solutions help desk (prior to the closing date of the vacancy announcement) via e-mail at mgshelp@monster.com or you may reach them directly at 866-656-6831. The Monster Help Desk is available Monday-Friday 7:00 am to 7:00 pm EST.
  Qualified applicants may be further reviewed and rated by Subject Matter Experts to determine the validity of on-line question.
  The Career Transition Assistance Program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP) are programs designed to afford selection priority to well-qualified Federal employees who meet the definition of a “surplus” or “displaced” employee.
  To be eligible for consideration under CTAP, you must be a current FCC employee who has received an official notice stating that your position is no longer needed, or that you will be separated by reduction in force (RIF).
  To be eligible for consideration under ICTAP, you must be one of the following:
  Be a displaced Federal employee and have a current duty station within the local commuting area of this vacancy. You must submit a copy of the appropriate documentation such as a RIF separation notice, a letter from OPM or your agency documenting your priority consideration status with your application package.
  The following categories of candidates are considered displaced Employees:
  

  • Current or former career or career-conditional (tenure group I or II) competitive service employees who: 1. Received a specific RIF separation notice; or 2. Separated because of a compensable injury, whose compensation has been terminated, and whose former agency certifies that it is unable to place; or 3. Retired with a disability and whose disability annuity has been or is being terminated; or 4. Upon receipt of a RIF separation notice retired on the effective date of the RIF and submits a Standard Form 50 that indicates "Retirement in lieu of RIF", or 5. Retired under the discontinued service retirement option, or 6. Was separated because he/she declined a transfer of function or directed reassignment to another commuting area.
  • Former Military Reserve or National Guard Technicians who are receiving a special Office of Personnel Management (OPM) disability retirement annuity under section 337 (h) or 8456 of title 5 United States Code.
  • Be applying for a position at or below the grade level of the position from which you have been separated. The position must not have a greater promotion potential than the position from which you were separated.
  • Have a current (or last) performance rating of record of at least fully successful or equivalent. This must be submitted with your application package. (This requirement does not apply to candidates who are eligible due to compensable injury or disability retirement.
  • Occupy or be displaced from a position in the same local commuting area of the position for which you are requesting priority consideration.To apply to this announcement go to the website: https://fcc.usajobs.gov

  NOTE: To be considered for an announced vacancy in the area of consideration within which the employee is eligible to compete, the employee must apply online using the Commission’s automated recruitment system. Employees must submit all necessary application materials identified in the announcement by the specified closing date.

  Agency contact information

  Nichole Anderson

  Phone

  202-418-1891

  Email

  Nichole.andersong@fcc.gov

  Address

  Federal Communications Commission
  45 L Street NE
  Washington, District of Columbia 20554
  United States

  Next steps

  Once your complete application is received, we will conduct an evaluation of your qualifications to determine your ranking. The best-qualified candidates will be referred to the hiring official for further consideration and possible interview. You will be notified of the outcome.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

OPEN TO THE PUBLIC - Open to all U.S. Citizens. Individuals who typically apply for positions under other authorities may also apply competitively to this position. (e.g. VRA, Schedule A, Peace Corps, Students, Recent Graduates, Military Spouses, National Guard, Indian Preference, Land Management, Family of Overseas Employees, Federal Employees, Agency Employees, ICTAP) Non-citizens may be eligible for this excepted service position under certain circumstances.