Duties

At the full performance level, major duties include:

• Serves as a designated Field IT Specialist to manage and execute customer service related support activities.
• Provides customer support utilizing remote management and troubleshooting tools for a highly mobile workforce.
• Manages, participates in and supports projects, as assigned, using standard IT project management principles and practices.
• Supports, monitors, patches and implements changes associated with IT systems, hardware, software and services.
• Supports the deployment, operation and ongoing maintenance of local area networks (LANs) and the telecommunication systems.
• Coordinates with End User Computing staff to deploy, manage, maintain and troubleshoot standardized workstation images on an ongoing basis.
• Consults with customers to identify and address IT related issues as well as opportunities for service improvements in support of current and future computing requirements.

Requirements

Conditions of Employment

The candidate selected will be offered a term appointment not-to-exceed four years which may not be extended beyond the maximum four year time limitation.

Registration with the Selective Service.

U.S. Citizenship is required.

Employment Conditions.

Completion of Financial Disclosure may be required.

Minimum Background Investigation (MBI) required

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.

  To find out more, click here.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  EDUCATION DOCUMENTS: If you are using education to meet all or part of the qualification requirements, submit a copy of your college transcript (an unofficial transcript is acceptable). Education must be from accredited institutions. For a listing of accredited educational institutions, click here. An official transcript will be required if you are selected. If you attended more than one university and need to send multiple transcripts, please upload/fax all transcripts as one document.

  Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program. For more information, click here.

  Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application.

  VETERANS’ PREFERENCE: If you are claiming veterans’ preference, click here. (Note: Veterans must submit the Member 4 copy of the DD 214, Certificate of Release or Discharge from Active Duty – or other copy showing the type of discharge/character of service [e.g., Honorable, Under Honorable Conditions, etc.] along with any other required documents (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans’ preference eligibility.)

  INTERAGENCY CAREER TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.

  Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.

  To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional Application Information” to continue.

  You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.

  Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.

  Agency contact information

  Kaitlin McGrath

  Phone

  781-794-5777

  TDD

  1-800-925-4618

  Fax

  000-000-0000

  Email

  kmcgrath@fdic.gov

  Address

  Federal Deposit Insurance Corporation
  FDIC Human Resources Branch
  300 S Riverside Plaza
  Suite 1700
  Chicago, Illinois 60606
  United States

  Next steps

  The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation’s Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov

  You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Clarification from the agency

Open to the public.