Title: CSR Call Center
Location: East Syracuse, NY
Duration: 2 Years
Description:
If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction.
Key Responsibilities:
Provide exceptional customer support to homeowners.
Handle homeowners to assist with locating local service providers.
Manage all customer interactions via inbound/outbound phone, email, and written correspondence.
Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications.
Communicate customer facing issues to management and identify areas of opportunity
Collaborate with internal departments to resolve customer opportunities
Actively participate in departmental Carrier Excellence initiatives as well as agent certifications