Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Title and Summary Chief Technology Officer, Services Overview: This newly created position is a senior technology executive with oversight and accountability for the Services technology environment. Of particular importance is data infrastructure and analytics, playing a pivotal role in leading and directing the strategic vision, development, and management of our organization's data ecosystem. In addition, oversight, integration and rationalization of all technology assets within the Services portfolio, including those developed in-house and through acquisitions, will be a key responsibility. Reporting directly to the Chief Services Officer and President and Chief Technology Officer, Mastercard Technology, this position will oversee all aspects of data infrastructure, architecture, engineering, analytics, and product development initiatives driven by data insights. Responsibilities will include designing and implementing robust data solutions, optimizing data processes, fostering innovation in data-driven product development, and ensuring data integrity and security across the organization. In addition, this position will have responsibility for integration and alignment to Mastercard technology standards for all Business Units and acquired entities residing in the Services organization. Role: • Management of Services Technology Environment o Lead the design and execution of technology integration and development work across all Services organization tech assets, with accountability for efficiency, security, scalability, resilience and business differentiation • Data Infrastructure Development and Management: • Lead the design, implementation, and maintenance of scalable, secure, and high-performance data infrastructure to support the organization's data needs. • Collaborate with cross-functional teams to define data infrastructure requirements and ensure alignment with business objectives. • Data Architecture and Engineering: • Develop and enforce data architecture standards, best practices, and governance frameworks to ensure consistency, reliability, and scalability of data assets. • Oversee the engineering team in building and optimizing data integration solutions. • Data Analytics Strategy: • Define and execute the organization's data analytics strategy, including data modelling and analysis, to interconnect data sets and extract actionable insights. • Implement advanced analytics techniques and tools to uncover patterns, trends, and opportunities within large datasets, including through application of AI. • Data-Driven Product Development: • Collaborate with product management and engineering teams to integrate data insights into product development lifecycle, driving innovation and enhancing user experiences. • Utilize data-driven methodologies to iterate and optimize product features and functionalities. • Team Leadership and Development: • Provide strategic leadership and mentorship to the data infrastructure, architecture, engineering, and analytics teams, fostering a culture of collaboration, innovation, and continuous learning. • Set clear objectives, prioritize initiatives, and empower team members to achieve departmental and organizational goals. • Data Governance and Compliance: • Establish and enforce data governance policies, standards, and compliance requirements to ensure data privacy, security, and regulatory compliance. • Monitor data quality, implement data quality management processes, and oversee data governance initiatives to maintain data integrity and reliability. All About you / Experience • Bachelor's or Master's degree in Computer Science, Information Systems, or a related field; advanced degree preferred. • Proven experience in a senior leadership role overseeing at scale technology operations, data infrastructure, data architecture, engineering, analytics, and data-driven product development. • Strong expertise in designing and implementing scalable data infrastructure using modern technologies (e.g., cloud platforms, distributed systems, big data frameworks). • Experience managing, integrating, and rationalizing internally developed and acquired technologies across a wide range of environments and geographies. Cloud cost optimization (aka FinOps). • Experience in regulated technology a plus, particularly on software development lifecycle, multi-jurisdictional operating environments and formal first/second line risk functions. • Proven track record creating market-facing B2B technology services, from initial conception to large-scale operation and monetization. • Proficiency in data architecture principles, data modeling techniques, and data governance frameworks. • Extensive experience with data analytics tools and methodologies, including statistical analysis, machine learning, predictive modelling and AI. • Excellent leadership and communication skills, with the ability to effectively collaborate with cross-functional teams and executive stakeholders. • Strong problem-solving abilities, strategic thinking, and a passion for driving innovation through data-driven insights. • Familiarity with data privacy regulations (e.g., GDPR, CCPA) and best practices in data security and compliance. In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.