Apex Systems, America’s second largest technical staffing firm, has an opportunity for a Desktop Support Technician supporting one of our largest Government clients in San Antonio, TX.

Title: IT Desktop Support Technician

Location: San Antonio, TX, Onsite 100%

Shift: Must be available 1st, 2nd, and/or 3rd shift, and able to support a 24 x 7 environment.

Clearance: Candidates must be able to obtain and/or maintain an ADP II Public Trust security clearance as a condition of employment

Pay Rate: $27.90 $4.57 SCA

Responsibilities:

• First-level support of all inbound calls, generating an Incident for all new issues.
• Accurately logging, ticketing and tracking/owning all incidents.
• First contact resolution of desktop issues or follow proper escalation procedures
• Provide accurate, timely, and professional resolution on all supported issues.
• Timely, accurate, thorough and professional follow-up on all Incidents.
• Quickly identify and escalate high-priority issues.
• Accurately triaging/assigning/escalating tickets per current processes and standards.
• Maintain dependable attendance and schedule adherence.

Skills:

• Strong critical thinking skills that facilitate expedient problem solving
• Strong communication skills
• The ability to effectively communicate technical matters to a non-technical audience
• Hardware/software maintenance skills
• Ability to multitask while staying focused in a fast-paced competitive environment
• Proficient with Microsoft Office
• Proficient with Windows 7 and Windows 10 operating system
• Knowledge of mobile devices
• Experienced in the use of remote access applications
• Able to work in a team environment
• Able to resolve technical issues within the policies and guidelines provided
• Excellent customer service skills

Requirements:

• Department of Defense security clearance (ADP II Public Trust), or the ability to obtain one.
• Certifications: CompTIA Security CE certification is required upon submittal.
• Microsoft Certified IT Professional (MCP) and/or Help Desk Institute (HDI) certifications , desired.
• Ability to support any shift within a 24/7/365 environment, including early mornings, late nights, weekends, and holidays.
• Familiar with ITIL and Service Desk support methodology.
• Bachelors in Computer Science or 4 years related IT experience