• Receive and transfer phone calls, take and timely communicate phone messages in a professional manner; answer basic and routine questions and inquiries from interested parties; prepare and send faxes and emails; prepare and review time and attendance records.

• Process all incoming mail, including correspondence from parties or attorneys, returned mail from notices and decisions, additional document submissions from agencies or other parties. Copy, mail, and scan documents.

• Review incoming probate case material to ensure it is current and complete; maintain case files from initial filing to completion, correctly input data into docketing system on a timely basis, and search various system records when additional information is required. Maintain complete and orderly files in a manner that expedites retrieval; understand and ensure record and privacy requirements are followed.

• Use online legal, tracking, or other resources and databases to obtain information. Retrieve and input data into electronic docketing systems; perform administrative duties using electronic databases, systems, and software.

• Review outgoing decisions, notices, and other documents for grammatical and spelling errors.

• Coordinate travel arrangements, prepare travel authorizations, and prepare vouchers in a timely manner.

• Arrange facilities for conferences and hearings and prepare presentation material or background documentation.

• Responsible for ordering and maintaining adequate supply inventories, tracking property, and ensuring equipment such as copiers, faxes, and shredders are maintained in good working order and in accordance with requirements.

• You must be a U.S. Citizen.

• You will be subject to a background/suitability investigation/determination.

• You will be required to have federal payments made by Direct Deposit.

• You must submit ALL required documents and a completed questionnaire.

• Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service system, or are exempt from having to do so under the Selective Service Law. See http://www.sss.gov/.

Qualifications

Education

Education: If this position requires specific educational course work to qualify, or you are qualifying based in whole or part on education, you are required to provide transcripts as proof of meeting the requirements.
Foreign Education: Education completed in colleges or universities outside the United States may be used to meet the specific educational requirements as stated above. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated, visit: http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=e4

Additional information

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, we will review your application to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume, supporting documentation and responses to the online questionnaire will be made. Your responses to the online assessment will be used to measure the degree to which your background matches the requirements for this position. You are being evaluated under the Category Rating method, which means, if you are determined to be qualified you will be placed in one of three pre-defined categories. These categories are "Platinum", "Gold", and "Silver". However, your resume must support your responses to the scored occupational questionnaire, or your score may be lowered. Candidates placed in the "Platinum" category will be identified for referral to the hiring manager and may be invited for an interview. Veterans' preference rules for category rating will be applied.
Your answers to the on-line assessment will be used to evaluate your competencies in the following areas:

• Clerical - Ensures successful business operations by performing a variety of administrative and clerical duties on a daily basis.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations.
• Technical Competence - Knowledge of a profession's legal standards, generally accepted principles, theory, and best practices. Knowledge is typically used to determine the best approach to solving an issue or problem.
• Technology Application - Knowledge of word processing and electronic storage and accessing of information; Uses machines, tools, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format.

Your resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements as stated in this vacancy announcement and OPM qualification standards for each grade level(s) for which you are applying. It is strongly recommended that you use the USAJobs Resume Builder as it was designed to ensure that your resume includes the standard information needed. The Resume Builder is available at https://help.usajobs.gov/index.php/How_to_create_your_resume
Your application package must include: (1) Resume showing relevant experience as written in your own words; (2) Completed online Assessment Questionnaire; (3) College transcript (if applicable) for verification of qualifying education. Unofficial transcripts are acceptable; (4) Certificates, license, etc. (if applicable); (5) Form DD-214 OR VA letter and Standard Form 15 (if applicable).
NOTE: Applicants claiming veterans preference (TP, CP, CPS) must submit a copy of your DD-214, "Certificate of Release or Discharge from Active Duty," (Member 4 copy is preferred), showing the dates of active duty, type of discharge, and character of service (must be honorable); OR acceptable proof of verification of your preference (i.e., official document, dated 1991 or later, from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying that the veterans total combined serviced-connected disability rating is 10% or more).
You will find additional information on the following topics: (1) e-Verify; (2) Selective Service; (3) CTAP/ICTAP; (4) Education - accreditation; (5) Foreign education; (6) Veterans preference; (7) Special appointing authority documentation; and more can be found on our web site: https://www.bsee.gov/careers/usajobs-assistance OR https://www.boem.gov/about-boem/boem-employment .
If you are claiming CTAP/ICTAP eligibility, you must submit proof by the closing date of the announcement that you meet the requirements of 5 CFR 330.605(a) for CTAP and 5 CFR 330.704 for ICTAP or you will not receive priority consideration. The proof includes a copy of the agency notice, your most recent Performance Rating, and your most recent SF-50 noting current position, grade level, and duty station. To be considered well-qualified and exercise selection priority for this vacancy, you must earn a minimum score of 85 or above (prior to the assignment of veteran's preference) on the rating criteria for this position.