We are seeking an experienced and outstanding Senior Manager of Scheduling Optimization for Oral and Maxillofacial surgery to join our team.

US Oral Surgery Management invites you to experience the Power to Achieve more by becoming an integral part of our dynamic and innovative team. We are the leader in the Oral Surgery market, partnering with elite practices to provide expertise in multiple disciplines, including Operations, Human Resources, Accounting, and Finance. To learn more about our dynamic organization please visit our website at www.usosm.com.

Position Summary:

In this position, you will provide leadership, oversight, and support to the various teams responsible for departmental operations and scheduling services for surgery patients. This includes, but is not limited to, scheduling optimization employees, surgeons, practice leaders, regional operations leaders, IT and telecom, and varying practice support center team members.

We offer a comprehensive benefits package, including competitive pay, retirement plan, PTO time, paid holidays, and medical, dental, vision, disability, and life insurance.

Essential Job Functions and Responsibilities:

• Provide exceptional service to our partner practices by managing the day-to-day activities in our surgery scheduling optimization departments.
• Lead, coach, and support team members in their professional development. This includes performance management, if necessary, as well as annual performance assessment.
• Create and support employee morale, engagement, and a professional environment.
• Supervise and ensure compliance with departmental policies and procedures.
• Schedule staff coverage to ensure the company's best operations standards.
• Produce and process surgery schedules and reports as they are requested by administrative staff, practices, patients, or clients.
• Produce and manage surgery scheduler and practice reports on a weekly, bi-weekly, monthly and ad-hoc basis.
• Meet with partner practices and departments to help determine priorities for the month.
• Identify software issues and work closely with the IT and telecom team to open change requests to improve the functionality of the software.
• Confer with IT and telecom to resolve technical problems related to facilities management, computers, and other office equipment.
• Payroll management to include paid time off approvals.
• Office supply ordering and inventory management.
• Ensure that all daily duties within the scheduling team are conducted in an efficient and timely manner.
• As needed, support the following functions.
• Speak with surgeons, patients, or internal team members to schedule, remind, and follow up on appointments.
• Email or mail reminders to customers or clients when appropriate.
• Add, cancel, or amend appointments to the surgeon’s schedule.
• Perform patient intake, including the completion and filing of all necessary records.
• Resolve appointment conflicts for staff and customers or clients.

Qualifications and Skills

• Effective communication skills and ability to relate to, communicate with, and influence at all levels of the organization.
• Financial, KPI, and data outcomes acumen.
• Computer and MS Office competency and effectiveness.
• Demonstrated call center environment leadership with operational focus.
• High EQ and leadership skills.
• Ability to successfully multitask and solve problems quickly.
• Ability to function effectively in a team setting.
• Ability to effectively present information and respond to questions from surgeons, staff, patients, and leadership.
• Project management experience to ensure department scales with growth goals and objectives.

Education and Experience

Bachelor's degree preferred. 5 years of leadership experience in a medical /dental environment; or equivalent combination of education and experience. Minimally 1 years of customer service and surgery scheduling/call center environment required.

Exceptional human relations skills to lead, motivate, and resolve conflict with a diverse workforce.

Ability to always maintain a professional demeanor. Ability to understand and respond to a dynamic, changing industry and metrics reporting.

• Leadership: 5 years (Preferred)
• Customer service: 1 year (Required)
• Surgery Scheduling/Call Center: 1 year (Required)



Work Environment / Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Employees may be required to climb or balance (up to three feet) to obtain information and supplies necessary to complete their job duties. Occasional stooping, kneeling, and crouching may be required. Extensive standing and walking.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Oral and Maxillofacial Surgery

Schedule:

• 8-hour shift
• Monday to Friday

Supplemental pay types:

• Annual bonus pay

Experience:

• Leadership: 5 years (Preferred)
• Customer service: 1 year (Required)
• Scheduling/Call Center: 1 year (Required)



Work Location: Two locations – Dallas and Austin Texas