Job Title – Client Solutions Manager (Compliance Support Lead)

Location – Menlo Park,California-Remote Role

Duration -12 months contract

Pay Rate Range - $65.00 - $68.00/hr. on w2 without benefits

Job Description:

The Client Solutions Manager (ie Compliance Support Lead) is responsible for managing the strategy, direction, coordination, and execution of a pilot program aimed to provide compliance support to strategic partners, specifically focused on integrity and privacy. Everyone is an owner on the team, so running a program or project also includes tracking and monitoring of project progress with regard to deadlines and needs, assisting in scheduling and logistical coordination, communicating frequently with team members and management, writing summaries, and sending status updates. This is an exciting opportunity to work directly with 3rd parties (big-name partners) supporting them and providing education and support regarding critical integrity and privacy requirements. The projects ultimately support the success of the developers in the ecosystem, ensuring they have the necessary information to stay compliant and ensure safe and positive experiences for users. While the subject matter is related to compliance requirements, there is a formal onboarding program to learn the requirements and be provided with necessary documentation; for this position specifically, the team is seeking those who are comfortable managing complex, high-visibility relationships with key partners and owning 1:1 communication with those partners.

Job Responsibilities:

• Support various projects and programs aimed at improving operations and understanding of compliance requirements for third parties
• Directly interfaces with third parties and key strategic partners on a frequent basis, providing 1:1 support on important compliance requirements.
• Understand gaps and support in determining solutions, guiding decision making conversations, and then leading the implementation of best solutions
• Admin: coordinates deadlines on all deliverables, assists in coordinating schedules, takes notes in meeting and updating roadmaps, accordingly, keeping clear record of dependencies, deadlines and monitoring progress against those deadlines
• Assist business, Compliance, and other control function partners in responding to client escalations by conducting, compiling, and presenting research as required.
• Attends all staff meetings pertaining to the project and leads meeting agenda and actioning follow-ups
• Sending recaps and updates to key stakeholders to update progress on the pilot
• Collaborate with various stakeholders - policy, legal, product, eng, data science, dev ops - providing solutions and ways to improve the operations and delivery of the compliance requirements to the partners.

Skills:

• Works well independently and is a strong team player.
• Previous program management, customer service experience or operations experience
• Management of complex, high-visibility relationships with third parties
• Excellent verbal and written communication skills, experience writing up short and concise posts, longer docs, and making presentations, as well as verbally explaining complex requirements
• Comfortable leading meetings with key strategic partners and troubleshooting any issues
• Ability to present updates in large team meetings.
• Computer knowledge and various programs such as Google Suite, excel, project management tools like Asana
• Any previous experience working in the field of integrity, and compliance would be helpful in this role

Education/Experience:

• Bachelor's degree in a technical, liberal arts or business-related field
• Experience managing high-visibility partnerships that are complex and rewarding
• Experience in tech (preferred)

Typical day in the role:

• Review client/partner list with upcoming regulatory requirements
• Set up phone calls with said partners, prepare for the conversations by reviewing previous documentation regarding compliance, review speaking notes, prepare partner-facing documentation
• Internal team stand up sharing progress, wins, challenges
• Review new questions from partners and work with SMEs to get answers, document for future reference, and share with other Compliance support leads.

“About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Internal ID: #24-14802”