Job Description :

• Hours / Schedule : : am - : pm. Onsite training weeks.
• Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
• Performs research as needed to resolve inquiries.
• Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.

Accurately documents inquiries.

• Initiates or processes adjustments or performs other research as needed to resolve inquiries.
• Coordinates with other departments to resolve problems.
• Responds to, researches and / or assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions and needs.

Responsibilities :

• Maintains accurate records on complaints and / or other customer comments, and makes recommendations for changes to management.
• Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies.
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
• Maintains all departmental productivity, quality, and timeliness standards.
• Identifies and promptly reports and / or refers suspected fraudulent activities and system errors to the appropriate departments..

Experience :

years-of customer service or call center experience.

Skills :

• Excellent verbal and written communication skills.
• Strong human relations and organizational skills.
• Ability to handle high stress situations.
• Good judgment skills. Strong customer service skills.
• Ability to learn and operate multiple computer systems effectively and efficiently.

Education :

High School Diploma or equivalent.

About US Tech Solutions :

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

To know more about US Tech Solutions, please visit .

national origin, disability, or status as a protected veteran.

Last updated : 2024-06-26