Duration: 06 Months Contract (Possible Extension)

Hybrid position, working 2 days from home, and 3 days onsite:

** Time may be extended another 2-3 months if a project this coverage is related to does not make the deadline**

About the Job:

The Customer Service Assistant’s purpose is to provide highly responsive, best-in-class customer support to both internal and external customers.

Responsibilities

· Process sales orders for sales reps in Movemedical and Netsuite.

· Perform accurate and timely processing of all customer orders via email, phone, and fax.

· Perform account and order management to ensure customer relationship needs and business requirements are met. Ensure proactive communication with internal and external customers, such as order acknowledgment, shipping information, and delays.

· Assist in generating quotes for the Territory Manager

· Assist A/R and Territory Managers in obtaining purchase orders before customers’ stocking orders and/or bill only purchase orders after local inventory placements.

· Adhere to internal standards for customer service-related processes.

· Assist customer service representatives as needed in ensuring data accuracy in Movemedical by reviewing and clarifying with users regarding data they have entered.

· Ensure compliance with all corporate policies and quality system requirements.

· Other responsibilities, as needed.

Requirements

· Minimum of 1 year’s successful customer service or similar experience,

· Reputation for being a team player with strong prioritization, problem-solving and decision-making skills.

· Demonstrated passion for maintaining optimal customer experiences through a sense of urgency balanced with mindfulness towards quality and excellence.

Education/Requirements

· High school degree. ** Preferred Post High School Degree**

· Demonstrated evidence of attention to detail, excellent written and verbal communication skills, and flexibility

· Strong computer skills including experience working with ERP and CRM systems.

Preferred

· Medical device experience

· Experience managing and tracking physical company assets/products.

· Post High School Degree

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Kanika

Email: kanika.d@ustechsolutionsinc.com

Internal Id: 24-14253