Role: Service Associate – 401(k) Client Service

Duration: 03 Months with possible extension/hire

Pay Rate: $18/Hour

Location: 1175 John Street, West Henrietta New York 14586

M-F 8-5pm during training (3 weeks) & then 9-530 after training

JOB DESCRIPTION

Under a significant level of guidance and direction, provides customer service for one client product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with client policies and procedures.

Specific Responsibilities:

· Delivers quality service to clients via phone, email, chat, and other avenues

· Develops and maintains a basic working knowledge of a single client's product

· Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

· Performs data input, maintaining strong prioritization and organization

· Documents all interactions

Live the Client Values:

· Act with uncompromising integrity

· Provide outstanding service and build trusted relationships

· Drive innovation in our products and services and continually improve our processes

· Work in partnership and support each other

· Be personally accountable and deliver on commitments

· Treat each other with respect and dignity

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com

Internal ID: 24-11643