R10047219 Resale Sr. Account Manager (Open) Location: Duluth, GA (SAF) - Warehouse How will you CONTRIBUTE and GROW? Airgas Safety Wholesale Account Manager / Senior Account Manager Location: Levittown, PA; Duluth, GA; Germantown, WI or Whittier, CA To generate hard goods material sales growth through proactive pursuit of customers primarily through the telephone. This growth will be achieved through maintaining and growing existing customer sales volume, and pursuit of prospective customers to gain new account business. The Account Manager / Senior Account Manager will grow the business to achieve title promotion levels through maintaining activity that generates and grows gross margin per day. Essential Duties and Responsibilities: The Airgas Safety Wholesale Account Manager / Senior Account Manager will drive sales growth, customer retention and new customer attainment by managing a portfolio of customers and prospects that comprises the Associate’s “Territory”. Business will be gained through effective negotiation; building of mutually beneficial customer relationships; and proactive pursuit via the telephone. Requirements of the position include, but are not limited to: Associates must hold safety as the utmost priority. Follow all Company policies and procedures, of particular importance are the items assigned annually through Airgas University, detailing specific rules around Safety, IT Security, Antitrust - Global Competition Principles and Practices, Avoiding Fraud, etc. Make proactive telephone calls to stay connected with existing customers and pursue new account prospect opportunities. Proactivity in the form of outbound sales calls, is expected to support the achievement of the key gross margin growth goal. Manage your portfolio effectively by speaking with customers in regular intervals. Receive inbound phone calls from your customers, or any other customer, and provide courteous professional service to ensure a high quality customer experience. Manage call path control through effective negotiation of fair pricing that protects Airgas profitability. Attend all training sessions required as deemed appropriate by Management. Use the company’s enterprise resource planning system, SAP, to document sales quotes and orders. Follow all procedures as defined by the training team. Accommodate customer returns and credits as necessary. Work with the Credit Department to ensure customer accounts are kept up to date so that payment due reflects accurately. Use the company’s CRM system, Salesforce.com as a sales planning tool. This includes logging accurate contact information for each customer, capturing customer information such as the industry they serve, employee count, go to market strategy, etc. Use the opportunity object to manage the key focus of sales strategy growth on each customer. Aggregated opportunities should total well beyond daily goal to ensure a strong sales pipeline. Document cases that illustrate where business is at risk, or has been lost. Use marketing tools such as airgas.com; blind packing lists; custom catalogs; and static catalogs to enhance customer relationships. Work with your Sales Manager to enhance call technique through self-monitoring. Strategize on budgeting and territory planning. Assist with training or mentoring peers upon request. Be an engaged participant in Team and Departmental Meetings. Perform all other position related duties as assigned. ________________________ Are you a MATCH? EDUCATION AND EXPERIENCE: High School Diploma or GED equivalent required Prior sales experience Strong self-motivation Ability to interact well with others Able to work well as a member of a team Excellent communication and negotiation skills Ability to work independently and under pressure to meet deadlines Occasional travel required College degree preferred Industrial distribution or knowledge of PPE preferred EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability _________________________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.