APTIV is a high technology company serving the automotive sector with an unsurpassable passion to power the way to a better drive...and a better future. We collaborate, innovate, and execute with excellence, working hard to deliver the future of driving to our customers - now. For more than 100 years, we've been shaping the automotive industry with many technology firsts. And we're far from done. Come join an amazing global IT team that is enabling our enterprise shift from automotive to high tech. We need your skills and experience to help us drive new team strategies, streamline our execution, and work together in new ways to create the future APTIV in our new headquarters in Dublin.

Your Role

The Digital Workplace Services Director plays a pivotal role in driving the digital workplace transformation, strategic vision, management and optimization of Digital Workplace Services within the organization. This position requires a dynamic senior leader with a strong blend of technical expertise, managerial acumen and customer-centric focus to ensure that end users have access to reliable, secure and efficient computing resources to support their daily operations and to provide a best in class user experience. In your daily job you will:

• Develop a comprehensive strategic plan for Digital Workplace Services, collaboration and conferencing equipment aligned with organizational objectives and industry best practices.
• Lead and inspire a diverse team of IT professionals providing mentorship, guidance and direction to foster a culture of innovation, collaboration and operational excellence.
• Collaborate with key stakeholders including executive leadership, department heads, business units and managed service providers to align technology initiatives with business goals and priorities.
• Collaborate with the IT Infrastructure and Cyber Security Architecture team to conduct ongoing assessment of emerging technologies, trends and user requirements to enhance Digital Workplace Services capabilities and deliver seamless user experiences.
• Enforce standards, policies and procedures defined by the IT Infrastructure Architecture team governing the deployment, configuration and management of Digital Workplace Services infrastructure, collaboration and conferencing equipment, software and services.
• Ensure compliance with regulatory requirements, industry standards and security best practices across all aspects of the Digital Workplace Services environment.
• Oversee the implementation and maintenance of Digital Workplace Services infrastructure encompassing workstations, laptops, mobile devices, collaboration and conferencing equipment (meeting rooms, collaboration spaces, executive offices, boardrooms and customer briefing centers), virtualization platforms and productivity tools.
• Proactively monitor system performance, capacity utilization and user feedback to identify opportunities for optimization, scalability and enhancement.
•  Collaborate with cross-functional teams to integrate end user systems with network infrastructure, security solutions and cloud services for seamless interoperability and data protection.
• Establish and maintain robust user support mechanisms, including helpdesk services, knowledge bases and self-service portals to address user inquiries, troubleshoot technical issues and facilitate rapid resolution.
• Develop and deliver comprehensive training programs, workshops, and resources to empower end users with the knowledge, skills and tools needed to maximize productivity and efficiency. Confidential Business.
• Promote user engagement and feedback mechanisms to solicit input, gather insights and continuously improve the quality and responsiveness of end user support services.
• Evaluate vendor products, solutions and service providers to assess their suitability, reliability and alignment with organizational requirements and objectives.
• Negotiate contracts, service level agreements (SLAs) and pricing terms with vendors to optimize value, mitigate risks and ensure timely delivery of products, services, and support.
• Foster strategic partnerships and collaborative relationships with key vendors, leveraging their expertise, resources and innovation to drive continuous improvement and competitive advantage.
• Develop, manage and optimize budgets for Digital Workplace Services initiatives including capital investments, operational expenses and staffing requirements in accordance with financial guidelines and organizational priorities.
• Allocate resources effectively, prioritize projects and track expenditures to ensure alignment with strategic objectives, performance targets and return on investment (ROI) metrics.
• Prepare regular reports, forecasts and presentations for senior leadership and stakeholders to communicate progress, achievements and challenges related to Digital Workplace Services.

Your Background

Key ingredients for succeeding in this role are your:

• Bachelor Degree in Computer Science, Information Technology, or related field; Master degree or MBA preferred.
• Experience building and managing relationships with C-Level Executives
• 10 years of progressive experience in IT leadership roles; Digital Workplace Services, service delivery, Infrastructure Operations or enterprise architecture.
•  Demonstrated track record of successfully leading cross-functional teams, managing complex projects, managing financial budgets and driving technology transformations in dynamic environments.
• Proficiency in IT service management frameworks and methodologies, such as ITIL, COBIT, and Agile with a strong emphasis on process optimization, governance and continuous improvement.
• Excellent communication, negotiation and stakeholder management skills, with the ability to articulate technical concepts, influence decision-making and build consensus among diverse audiences.

Preferred Qualifications

• Digital Workplace Services technologies including hardware platforms (meeting and boardroom conferencing and collaboration equipment, MS Teams Rooms, Cisco Webex etc.), operating systems (Windows, MAC, Ubuntu), productivity suites (Office/O365), collaboration tools (Teams, Webex, Zoom), management tools (Intune, Autopilot, SCCM, Tanium, Jamf) and mobile devices (4/5G cellular Android and iPhone).
• Professional certifications such as ITIL Expert, PMP, CISSP, or CISA are highly desirable and demonstrate a commitment to professional development and industry best practices.

Why join us?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv:

• Private health care effective day 1 of employment
• Life and accident insurance
• Paid Time Off (Holidays, Vacation, Designated time off, Parental leave)
• Relocation assistance may be available
• Learning and development opportunities
• Discount programs with various manufacturers and retailers
• Recognition for innovation and excellence
• Opportunities to give back to the community
• Tuition Reimbursement
• Adoption Assistance
• Fertility Coverage

Apply today, and together let’s change tomorrow!

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.