Job Description : Responsibilities

Responsibilities

• Assists in investigating and resolving complex installations and maintenance matters of significance.
• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment.

Verifies and approves operational quality of system equipment.

• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Instructs customers in the operation and maintenance of systems / equipment.
• Ensures issues are referred to the appropriate personnel / service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues.

Basic Qualifications

• 5 of field support experience
• Ticket and asset management
• Strong hardware / software installation, support, and troubleshooting
• Windows XP, 10, and 11 experience.
• Mac OS and iOS support
• Network Printer, HP configuration, consumable swaps, and moves.
• Experience with Active Directory, MS Office, phone security, OS365
• Requires Networking troubleshooting and support.
• Support skills for VPN connectivity and security
• Configuring new PC’s / notebooks via imaging, SCCM and standalone
• Remote Install software / hardware and support
• Knowledge of basic networking concepts and Hands & Eyes support.
• Lift and carry up to 40lbs.

Preferred Education and Training

• High school or G.E.D.
• CompTia A ,
• Apple training

Work Environment

• Exact Work Location : 1776 Centennial Dr,McPherson,KS 67460
• Walk up kiosk / vending and lock / network printers.
• Data Center or Telco Closet
• May require weekend work for Critical and High Priority support only.
• Will require shift work / On-call coverage.
• Primary Site contact for DXC & Pfizer Service Delivery Managers

Last updated : 2024-06-04