13 Assistant Director of Visitor Services Jobs in Washington, DC
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Protestant Episcopal Cathedral Foundation | Washington, D.C.
Washington, DC | Full Time
$104k-143k (estimate)
4 Months Ago
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Assistant Director of Visitor Services
$144k-177k (estimate)
Full Time
1 Week Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
USAJOBS is Hiring an Assistant Director of Visitor Services Near Washington, DC
DutiesWhat will I do in this position if hired?In this Assistant Director of Visitor Services position, you will assist in the managing Visitor Services Operations, budget and financial management, as well as inspiring staff to conduct daily operations with a visitor centric mindset. You will also have an opportunity to promote world class customer service and engage the public with a thorough understanding of American History and Art.
Typical Duties Include
Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
Candidates for the GS-13 grade level must have at least 52 weeks of specialized experience equivalent to the GS-12 grade level in the Federal service.
Specialized Experience For This Position Includes
Additional InformationWelcome Veterans. The Veterans Employment Opportunities Act of 1998 (VEOA) gives veterans' preference rights in the legislative branch to certain veterans as applied by the Congressional Accountability Act. Veterans' preference is applied on this vacancy announcement. If you are a veteran and have been separated under honorable conditions, you must submit a copy of your DD-214 or other proof of eligibility; SF-15, if applicable; and Department of Veterans Affairs documentation of disability, if applicable. For more information, please visit http://www.opm.gov/veterans/html/vetguide.asp#6 .
If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.
DRUG TESTING: The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC's suitability assessment, a candidate tentatively selected for a position who is not currently an AOC employee is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide and cover the cost for the drug test.
The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol.
The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc_1185221678150.shtm
The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, sexual orientation, gender identity, genetic information and/or disability.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.
Moving expenses are not authorized.
Relocation expenses are not authorized.
Probationary Period - A newly appointed selectee is subject to the completion of a one-year trial/probationary period, regardless of whether or not a trial/probationary period has been completed previously with the Architect of the Capitol or another Federal agency.
This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol.
All application materials become the property of the Architect of the Capitol.
Typical Duties Include
- Assisting the Director and Deputy Director of the Visitor Services Division in providing direction and oversight to the Visitor Operations Managers and the frontline team.
- Collaboratively working with supervisors to establish or revise standard operating procedures for work operations
- Leading and collaborating with subordinate supervisors on the establishment of equitable performance standards
- Performing administrative and technical supervisory functions for subordinate supervisors.
- Resolving complaints and grievances as delegated by higher level Supervisors.
- Developing and delivering oral and written presentations.
- Developing staffing timelines and coordinates and collaborates with CVC divisions to effectively utilize CVC resources to accomplish staffing goals.
- Coordinating and collaborating with CVC Divisions to effectively utilize CVC resources to accomplish staffing goals.
- Interviewing candidates and making Candidate selections for position vacancies.
- Reviewing and taking action on recommendations for promotions or reassignments.
- Serving as a reviewer of proposals in response to grievances not resolved by subordinate Supervisors.
- Keeping the Director and Deputy Director of the Visitor Services Division fully informed on CVC operations, issues, and developments related to visits by distinguished visitors, Members, congressional staff and Members' guests.
- Maintaining ongoing relationships with local and national Capitol tour operators and information providers.
- Assessing CVC visitor operations program effectiveness and provides recommendations and innovative solutions to the Director and Deputy Director of the Visitor Services Division.
- A citizen of the United States;
- A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B);
- A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible;
- A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or
- You must be able to pass a drug test and background check.
- Your resume and question responses must demonstrate the job-related KSAs.
- You must meet the definition of specialized experience.
Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
Candidates for the GS-13 grade level must have at least 52 weeks of specialized experience equivalent to the GS-12 grade level in the Federal service.
Specialized Experience For This Position Includes
- Senior level experience leading a large, complex, diverse team and building a positive team culture
- Senior level experience leading a front facing organization in a high-profile, high-volume environment
- Senior level experience developing successful collaborations and working relationships at all levels of an organization by building internal and external partnerships
- Senior level experience championing the Visitor experience by keeping large audience crowds engaged and enthused.
Additional InformationWelcome Veterans. The Veterans Employment Opportunities Act of 1998 (VEOA) gives veterans' preference rights in the legislative branch to certain veterans as applied by the Congressional Accountability Act. Veterans' preference is applied on this vacancy announcement. If you are a veteran and have been separated under honorable conditions, you must submit a copy of your DD-214 or other proof of eligibility; SF-15, if applicable; and Department of Veterans Affairs documentation of disability, if applicable. For more information, please visit http://www.opm.gov/veterans/html/vetguide.asp#6 .
If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.
DRUG TESTING: The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC's suitability assessment, a candidate tentatively selected for a position who is not currently an AOC employee is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide and cover the cost for the drug test.
The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol.
The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc_1185221678150.shtm
The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, sexual orientation, gender identity, genetic information and/or disability.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.
Moving expenses are not authorized.
Relocation expenses are not authorized.
Probationary Period - A newly appointed selectee is subject to the completion of a one-year trial/probationary period, regardless of whether or not a trial/probationary period has been completed previously with the Architect of the Capitol or another Federal agency.
This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol.
All application materials become the property of the Architect of the Capitol.
Job Summary
JOB TYPE
Full Time
SALARY
$144k-177k (estimate)
POST DATE
09/02/2024
EXPIRATION DATE
09/07/2024
WEBSITE
usajobs.gov
HEADQUARTERS
Washington, TX
SIZE
50 - 100
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