2 Senior Sales Counter Attendant Jobs in Washington, DC
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USAJOBS is Hiring a Senior Sales Counter Attendant Near Washington, DC
DutiesThe incumbent opens and closes the Store; audits the Point of Service (POS) drawer banks and orders/retrieves change from the Library's Credit Union; assists the Store Manager in closing all POS registers; ensures proper drawer fund amount; balances against drawer summary report at close of business; and alerts the Store Manager to any discrepancies resulting in a shortage/overage in cash.
The incumbent performs a weekly safe audit in which all contents of safe are counted and recorded (with another associate present) with documented results sent to the Business Enterprise Division's Finance and Accounting Office.
The incumbent performs work in areas including, but not limited to, determining required replenishment for common, non-recurring and new items, and arrangement of merchandise in order to complement and enhance the overall experience of Library visitors.
The incumbent assists the Store Manager in all aspects of Store business operations and provides continuing onsite assistance to other sales counter staff, answers questions and resolves issues where possible. Acts as supervisor when the Store Manager is unavailable.
The incumbent assists clients in various channels by delivering excellent customer service and offering product knowledge to facilitate sales. The incumbent receives customer complaints and resolves or facilitates resolution, or refers to the Store Manager non-routine issues that are outside the scope of normal guidelines and procedures.
Completes routine and non-routine cash processing transactions in all forms of payments for services, fees, and goods to include processing in-store shipping transactions and telephone orders; process requests for returns, exchanges, and employee discounts; and facilitates book sales at author events in support of Library programs.
The incumbent assists the Store Manager in the annual inventory, performs counts, verifies information and records; identifies discrepancies or requirements; alerts Store Manager to issues such as inventory needs, quantity shortages or other issues; performs assignments in the stock room, including, but not limited to, preparing back stock; bundling large quantities; and pre-counting stock. The incumbent keeps product lines and types in the retail space; monitors turn and inventory levels; and determines quantities and time required for stock replacement. Supports planograms and checklists, coordinating and maintaining appropriate stock levels, by brands, signature products and other in-demand items. Ensures proper placement of new products.
The incumbent checks in merchandise; reconciles packing lists against invoices and verifies incoming stock against stock check sheets; checks for missing tickets; creates new SKUs if necessary; tickets incoming merchandise; stocks sales floor and arranges displays for visual appeal according to current merchandising standards; and ensures that sales floor is adequately stocked at all times.
Performs various other related duties as assigned.
RequirementsConditions of EmploymentThe work requires some physical exertion, such as carrying of light items, long periods of standing; recurring bending, crouching, stooping, stretching, reaching, or similar activities to perform restocking of store merchandise. There are no special physical requirements to perform the work.
Notice: Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.
QualificationsApplicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.
Ability to perform daily retail operations and administrative tasks.**Ability to provide customer service.** Ability to provide Point of Sale (POS) services.** Ability to perform inventory tasks and maintain records.**Knowledge of standard rules, procedures, operations, and business practices of retail sales operations.Ability To Interact Collaboratively With Others. Ability to communicate effectively other than in writing.EducationThere are no education requirements for this position.
Additional InformationAlthough it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade.
The Library of Congress is an equal opportunity employer. Women, minorities, and persons with disabilities who meet eligibility requirements are strongly encouraged to apply.
Applicants must submit a complete application package that is received by the closing date of this announcement.
Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information, please see: Vetting Process
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email ADA@loc.gov. The decision on granting reasonable accommodation will be determined on a case-by-case basis.
Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of EEO/Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.
The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.
The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.
Initial permanent appointments to the Library of Congress require completion of a one-year probationary period. Probationary periods served at other Federal agencies do not count toward this requirement.
The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit.
A "Not to Exceed" (NTE) status is used to identify an appointment with a specific ending date. However, the Library has the right to separate a NTE employee at any time due to either performance issues or budget constraints.
Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.
The incumbent performs a weekly safe audit in which all contents of safe are counted and recorded (with another associate present) with documented results sent to the Business Enterprise Division's Finance and Accounting Office.
The incumbent performs work in areas including, but not limited to, determining required replenishment for common, non-recurring and new items, and arrangement of merchandise in order to complement and enhance the overall experience of Library visitors.
The incumbent assists the Store Manager in all aspects of Store business operations and provides continuing onsite assistance to other sales counter staff, answers questions and resolves issues where possible. Acts as supervisor when the Store Manager is unavailable.
The incumbent assists clients in various channels by delivering excellent customer service and offering product knowledge to facilitate sales. The incumbent receives customer complaints and resolves or facilitates resolution, or refers to the Store Manager non-routine issues that are outside the scope of normal guidelines and procedures.
Completes routine and non-routine cash processing transactions in all forms of payments for services, fees, and goods to include processing in-store shipping transactions and telephone orders; process requests for returns, exchanges, and employee discounts; and facilitates book sales at author events in support of Library programs.
The incumbent assists the Store Manager in the annual inventory, performs counts, verifies information and records; identifies discrepancies or requirements; alerts Store Manager to issues such as inventory needs, quantity shortages or other issues; performs assignments in the stock room, including, but not limited to, preparing back stock; bundling large quantities; and pre-counting stock. The incumbent keeps product lines and types in the retail space; monitors turn and inventory levels; and determines quantities and time required for stock replacement. Supports planograms and checklists, coordinating and maintaining appropriate stock levels, by brands, signature products and other in-demand items. Ensures proper placement of new products.
The incumbent checks in merchandise; reconciles packing lists against invoices and verifies incoming stock against stock check sheets; checks for missing tickets; creates new SKUs if necessary; tickets incoming merchandise; stocks sales floor and arranges displays for visual appeal according to current merchandising standards; and ensures that sales floor is adequately stocked at all times.
Performs various other related duties as assigned.
RequirementsConditions of EmploymentThe work requires some physical exertion, such as carrying of light items, long periods of standing; recurring bending, crouching, stooping, stretching, reaching, or similar activities to perform restocking of store merchandise. There are no special physical requirements to perform the work.
Notice: Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.
QualificationsApplicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.
Ability to perform daily retail operations and administrative tasks.**Ability to provide customer service.** Ability to provide Point of Sale (POS) services.** Ability to perform inventory tasks and maintain records.**Knowledge of standard rules, procedures, operations, and business practices of retail sales operations.Ability To Interact Collaboratively With Others. Ability to communicate effectively other than in writing.EducationThere are no education requirements for this position.
Additional InformationAlthough it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade.
The Library of Congress is an equal opportunity employer. Women, minorities, and persons with disabilities who meet eligibility requirements are strongly encouraged to apply.
Applicants must submit a complete application package that is received by the closing date of this announcement.
Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information, please see: Vetting Process
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email ADA@loc.gov. The decision on granting reasonable accommodation will be determined on a case-by-case basis.
Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of EEO/Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.
The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.
The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.
Initial permanent appointments to the Library of Congress require completion of a one-year probationary period. Probationary periods served at other Federal agencies do not count toward this requirement.
The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit.
A "Not to Exceed" (NTE) status is used to identify an appointment with a specific ending date. However, the Library has the right to separate a NTE employee at any time due to either performance issues or budget constraints.
Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.
Job Summary
JOB TYPE
Full Time
SALARY
$62k-88k (estimate)
POST DATE
06/09/2024
EXPIRATION DATE
09/29/2024
WEBSITE
usajobs.gov
HEADQUARTERS
Washington, TX
SIZE
50 - 100
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